- Report: #984595
Report - Rebuttal - Arbitrate
Complaint Review: Carousel Hair Design
Carousel Hair Design1026 Rt. 9 S. Parlin, New Jersey United States of America
Carousel Hair Design Richard Carousel, Owner, Destroyed hair; giving two horrible perms in a row, then refused a refund and was extremely rude the entire time Parlin, New Jersey
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Then, another perm was scheduled for a week later by someone with much more experience to have it redone. His name was Frank Capaci. So, she went to the appointment and Frank was very nice, did the perm a completely different way and 3 days later Amanda noticed the top of her hair was burned and the curls underneath were coming out.. Furthermore, everything is just knotty and frizzy. So, after two complete failures to give a perm, Amanda calls and asks about a refund.. what was explained is they will only give 55 dollars back because of the cost of all the products that they had to use. Amanda mentioned that if it was done right the first time none of those products would have had to been used the second time. So, now I(Danny), went in with her today and spoke to the owner(Richard Carousel) who was prepared to give her the 55$ refund which was less than half of the cost of the perm which ruined her hair.
When I requested a full refund which would only be reasonable considering she went back twice and they completely ruined her hair, I was met with complete rudeness and belligerence by him(Richard Carousel). He began yelling and screaming at me, basically blowing up in front of his other customers, refused to give any refund, and then demanded we leave his Salon, which we did. So now I am left with no refund to my debit card($125+10 tip=135), and she is left with destroyed hair.
This report was posted on Ripoff Report on 12/19/2012 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carousel-Hair-Design/Parlin-New-Jersey-/Carousel-Hair-Design-Richard-Carousel-Owner-Destroyed-hair-giving-two-horrible-perms-in-984595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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