- Report: #866349
Report - Rebuttal - Arbitrate
Complaint Review: Cincinnati Bell Wireless
Cincinnati Bell WirelessCincinnati, Ohio United States of America
Cincinnati Bell Wireless Cincy Bell, CBW Announced a $1 increase in monthly rates then raised my rates by $53 per month Cincinnati , Ohio
*UPDATE Employee: RE: Customer No-Service
*Author of original report: Customer No-Service
*UPDATE Employee: RE: Email sent to Katie 4/11/2012 12:00 pm
*Author of original report: Email sent to Katie 4/11/2012 12:00 pm
*UPDATE Employee: RE: Cincinnati Bell Wireless Cincy Bell, CBW Announced a $1 increase in monthly rates then raised my rates by $53 per month Cincinnati , Ohio
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We immediately called customer service and were told that a representative would call back within 24 hours. 8 days later, they called back and told us that that was our new rate, our old rate had been in error and they would offer us a $10 rollback if I agreed to a 2 year contract.
I asked to speak to a supervisor and was not allowed. I told them that I would begin searching for a new cell phone carrier immediately and they told me that not agreeing to the contract could cause my rates to go up further. They would not let me end the conversation politely unless I agreed to a 2 year contract, so I hung up
I have had good luck fighting AT&T using the PUCO (the Public Utilities Commission Of Ohio). I am not sure if I will have any luck with a wireless carrier in the same fight.
I am now shopping for another cell phone company and wish to persuade anyone looking for a cell phone carrier to look elsewhere!
This report was posted on Ripoff Report on 04/10/2012 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cincinnati-Bell-Wireless/Cincinnati-Ohio-/Cincinnati-Bell-Wireless-Cincy-Bell-CBW-Announced-a-1-increase-in-monthly-rates-then-rai-866349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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