Cintas #053 Ethics and Customer Relations Pico Rivera, California

Cintas, supplied me with toliet paper, paper towels, mats, dust mop and mop heads.  I have complained about broken dispensers and which never got response.  However, Since December 2010 I have been struggling to make the monthly payments to Cintas.  In April my account was turned over to collections.  I have since offered to pay the $461.58 which I owe if they will allow me to make two payments and then allow me to cancel a contract which they say binds me to keep their service for five years.  The problem for me is that it should be clear to Cintas, I am in financial difficulty.  If I could afford to continue the service, I would not have gotten behind.  I am willing to make good on what I owe but need their assurance that I will be able to continue one month COD and then cancel the contract.  Since I can't afford this.  The alternative is that we will end up in court.  I have been threatened and harassed by their collector and told that I can't cancel this bill even through bankruptcy.  Looking at the internet, I see that this is something that has been reported by others as to how Cintas does business.  I want to resolve this and not be just another negative post on line about this company.