- Report: #1000711
Report - Rebuttal - Arbitrate
Complaint Review: Coast Spas
Coast SpasInternet United States of America
Coast Spas Coast Spas failing to honor warranty , Internet
*Author of original report: Coast Spas failing to honor warranty
*UPDATE Employee: In response...
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I called Austex Spas and the service man came out and said that Coast does not warranty pump seals and that I would have to contact Coast directly. After several days of calling, I got a return call from a Sonny Brar from Coast, and he proceeded to tell me that Elite series Hot Tubs did not have a 5 yr warranty, regardless of what the vendor told me. I told him the vendor even wrote on my sales receipt, "5 year warranty". He said he is not responsible for what vendors do, even if it concerns their (Coast) products.
So, Coast Spas, nor Austex Spas are honoring the warranty as expressed on my sales receipt. I expressed to Coast Spas my intent to explain my position via the internet, and Mr. Sonny Brar said that I should do whatever I needed to do. I think what I need to do at this time is file a deceptive trade practices act lawsuit against Coast as well as Austex Spas. I will also keep informing potiential spa buyers of the ramifications of purchasing a Coast Spa as well as doing business with Austex Spas in Austin Texas.
This report was posted on Ripoff Report on 01/21/2013 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coast-Spas/internet/Coast-Spas-Coast-Spas-failing-to-honor-warranty-Internet-1000711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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