- Report: #990923
Report - Rebuttal - Arbitrate
Complaint Review: So Cal Lighting TRUSTED BUSINESS | Ripoff Report Verified ™ …businesses you can trust. So Cal Lighting manufacturer & distributor of high quality, low cost lighting solutions for residential, commercial, industrial, corporate and government consumers. So Cal Lighting provides the tools necessary to complete your lighting project regardless of size as soon as possible
Coast to Coast Lighting Co9349 Melvin Ave. #1 Northridge, California United States of America
So Cal Lighting REVIEW: So Cal Lighting's management team makes huge changes in customer service, vastly improving satisfaction amongst consumers and continues its upward climb to become the best in the industry.
*UPDATE: So Cal Lighting pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. So Cal Lighting recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to So Cal Lighting for its full commitment to quality customer service.
Ripoff Report's discussions with So Cal Lighting have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. So Cal Lighting listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
So Cal Lighting's CEO, Mr. Mike Hanna, has been working tirelessly to attain customer satisfaction levels that meet his high standards. He apologizes to anyone who has had issues with shipping in the past and would like to express that such events will become a non-issue moving forward. Making sure that customers get the right product in a timely manner is of utmost importance. It does no one any good when items get shipped back and forth, so we are settling this matter as soon as possible.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "So Cal Lighting truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Michael Hanna during an onsite inspection held by a third party verification company with no biases toward So Cal Lighting.
Coast2coast Lighting and So Cal Lighting specializes in providing lighting fixtures for a variety of needs including: home, landscape, business, residential, and commercial lighting. With 20 years of experience in the industry Michael Hanna expressed what sets them apart from other lighting companies, "with our expertise and longevity in this business we feel like we offer an advantage to new customers. Especially ones that have no idea about that they are buying." Mr. Hanna further stated, "we should be able to make sure your buying the right products. We don't oversell you, and we don't undersell you. You should never have to buy these lights again if you buy them from us."
Leads for Coast2coast Lighting and So Cal Lighting are primarily obtained through online advertising via Google and MSN, "for most of the categories that we offer we're usually in the top ranking." Once a potential client has expressed interest in Coast2coast Lighting & So Cal Lighting their primary resource will be their website which has detailed descriptions of all their services. You can also call in and talk to one of their many sales representative who not only can inform their client's about the products, but truly enjoy selling the products, “everything you see on the website is something that we've basically handpicked. Even though there are over 6,000 items...we put them in our hands, and make sure that we like them and would put them in our own homes." Additionally, if the potential client can provide the appropriate details, "we usually can tell you what type of product you're going to need to use without being on location."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM SO CAL LIGHTING
During the onsite interview, Mr. Hanna was asked to describe some of the common complaints that they receive. Mr. Hanna expressed that while they rarely have any complaints, the most common would be if the manufactures that they utilize made some type of adjustment to a product without informing Coast2coast Lighting & So Cal Lighting. If an incident like this arises, "at that point obviously we take care of it...we're not going to make you keep it. We're going to take it back or try to match whatever you were looking for." If necessary they will offer a refund, but most customers are satisfied with their dedication to providing high quality products, "our satisfaction rating has got to be the best in the industry." This is expressed additionally through Mr. Hanna's follow up practices with customers who may have had a less that satisfactory experience, "one of the things I pride myself on is I want to make sure the customers are happy...sometimes 6 months to a year later I'll email them and follow up. Make sure that everything is ok."
When asked to comment on the complaints posted on Ripoff Report's website Mr. Hanna explained that the comments came from a past customer who purchased handmade lights. During the ordering process the customer requested the lights to be finished with black paint. However, once the customer received the lights he decided he no longer wanted to black paint, and stripped the lights of their color. Once he did this he realized that the fixtures were made with copper, and he wanted brass. Mr. Hanna stated, "everything was exactly the way he ordered it, he just changed his mind." To assure future and current clients Coast2coast Lighting & So Cal Lighting have each client rate them, all ratings and comments can be accessed from their website.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Hanna stated, "we keep it a small family owned business in order to take care of our customers better.
SO CAL LIGHTING – WHY OUTDOOR LANDSCAPE LIGHTING FROM US
We use 200 Degree Spring Loaded Sockets with Stainless Springs and Extra Long Lead Wires, and Universal Socket Pins for every Bulb
Heavy Duty Tempered Lenses and Glare Reduced Designs
Marine Brass Hardware utilizing Heavy Duty Materials
Easy Re-Lamping / Loading Features...Even in 10 years you'll never have a problem changing your bulb!
Material and Natural Finishes that will last a Lifetime (we guarantee it!)
Lifetime Warranty on all Brass and Copper Materials
User Friendly and "Tool-less" Designs including Hand Adjustable Swivels
High temperature Gaskets and Seals
Standard Componentry for Easy Maintenance
Heavy Duty PVC Ground Stakes
A Large line of Outdoor Transformers including LED and Multi-Tap
Huge inventory for Fast Shipping, and prompt construction for all of our hand-made Brass & Copper items!
SO CAL LIGHTING – STATEMENT FROM CEO MIKE HANNA
" So Cal Lighting, Coast 2 Coast Lighting Co, and Cal Direct Lighting are currently the highest rated and most widely trusted lighting manufacturers and distributors in the United States due in part to their high adaptability and continued improvement in areas such as customer service and product handling. Their web services ensure that customers find their product quickly and easily and receive their order in a likewise manner. We encourage everyone to check out their "About Us" page and get to know them a bit better before you purchase, you won't be disappointed!
So Cal Lighting's team have expressed that they feel very confident doing their job properly. So Cal Lighting takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "So Cal Lighting employs dozens of dedicated and motivated workers, all of which have been highly trained in creating a positive experience for our customers. We encourage any and all of our customers to submit feedback on our services so that we may better serve in the future."
Ripoff Report was pleased to learn that So Cal Lighting's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SO CAL LIGHTING
So Cal Lighting recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, So Cal Lighting has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mike Hanna, Ripoff Report is convinced that So Cal Lighting is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that So Cal Lighting meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Coast to Coast Lighting Co Sunrise lighting The girlscouts are run better then this........ Northridge, CaliforniaI wish i read this before i made the mistake of doing business with these guys. I purchased 2 flood lights for my flag in early december (12/11/12). The order shipped 2 days later (12/13/12). not a big deal for the most part and arrived a week later (12/19/12) only to find that the lights were about half as strong as i ordered. disappointed but figured that it was a mistake. contacted company and explained problem. return label was sent that minute but exchange lights didnt arrive for another week even though they receieved returns in 4 days (mailed on 12/20/13. they got the light 4 days later. i checked the tracking #). That would have still been ok but when i finally receieved the package not only was it still the wrong lights but this time they were even weaker then what was sent the first time. when i tried to contact office i was met with message say they were closed for holidays until 1/2/13.
When i finally spoke with someone when they came back and explained that now because of the delay there was snow and i couldnt get to the light fixtures to change them, i was told that was to bad and it was my problem and i just had to wait for the spring. i tried to me calm and speak with someone in sales or customer service only to find that this place has NO SUCH THING! every person i talked to was (no joke) something off of a TV show in which that stated i was wasting there time and that $200 for lights is the cost for 'their gym shoes' and no big deal and that they didnt care. they refuse to give me a refund and will not sent me a return label and then began making false claims that were in direct contract to the advertised web site.
i spoke with no less then 5 persons (john, Mike, Josh and 2 other unknowns) and they were complete a*s'. After checking i was able to find several other complaints about these 'boyz' when they were under differant company names. there diclaimer page goes into detail about all the things they will to do you if you take action against them but they forget to cover they part about fraud when they knowlingly or willingly fail to provide an advertised or purchased service. California Dept of Jusitice was notified this evening and it seems they i will have to follow through on the rest of the steps. all this just because these jags didnt know how to put 2 flood lights in a box. anyone who reads this be warned, they have no desire to actually resolve ANY problem you may have and i not only have print outs of the web pages of the lights, but i also have the payment and order receipt as well as photos to show what was purchased and what was sent and if the owner of coast 2 coast would like i can show phone logs of the times i contacted the business in an attempt to remedy this.
This report was posted on Ripoff Report on 01/03/2013 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coast-to-Coast-Lighting-Co/Northridge-California-91324/Coast-to-Coast-Lighting-Co-Sunrise-lighting-The-girlscouts-are-run-better-then-this-990923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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