Coffee for Less Coffee for Less is a ripoff. Price match guarantee is a sham and they do not honor this. Internet, Internet

I am the supervisor who was mentioned in this report. When I spoke with this customer, she had asked about price matching for an offer from a competitor's website, which we are happy to do. When price matching another offer, we re-create the order on the competitor's website to see exactly what the total of their order will be with any hidden or unmentioned fees included. This is so that we are indeed comparing "apples to apples."

Upon re-creating the order from the competing website, there were additional charges that were part of the offer the customer had not been made aware of until I found them for her. Had the customer placed the exact same order with the competitor's website, she would have paid several dollars more.

I offered her a discount coupon on her order as well as free shipping, but she was not willing to accept that. I made a considerable effort to come to a fair compromise and be as reasonable as possible. She ultimately decided not to place her order with us, and I respected her decision. 

We are always happy to speak with customers about any offers or promotions on our website and answer any questions. If a customer presents us with a competing offer that is lower than our price when we re-create the order through the competitor's website, we are happy to match it per the terms we've published at http://www.coffeeforless.com/k-cup-price-match-guarantee. We are always willing to address any questions over the phone at (800) 261 2859. We welcome all input from current or potential customers and strive to provide the best customer service experience possible. 

We have been offering our Price Match program since 2010, and as a result, we have made many long-lasting relationships with very satisfied customers. It has definitely been a great way to give our customers the confidence that they will receive the best price for their products.