- Report: #1067793
Report - Rebuttal - Arbitrate
Complaint Review: Coinstar
Coinstar machine undercounted, no disclosure of minimum amount needed to avoid fee Internet
*Author of original report: Edit: got help from customer service
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I was cheated at a Coinstar machine in Alamo, CA today.
I noticed that my coins were being undercounted, so I stopped the transaction. Instead of getting the Amazon gift certificate I had requested, I was informed that I did not meet a minimum amount necessary to obtain the certificate and that I would be issued a cash ticket minus 10%. So I lost twice - once by having my coins undercounted and twice for the cash ticket fee. Nowhere on the website or machine does it indicate there's a minimum amount necessary for a e-certificate - or at least it's not obvious - I looked carefully for such a minimum. There is also no way to cancel a transaction.
I filed a complaint with my state attorney general and the Better Business Bureau. I feel that
1 - AG's should audit the accuracy of Coinstar's equipment.
2 - Coinstar's equipment should allow cancelation of a transaction
3 - the minimum amount needed to avoid a fee should be prominently posted on the website and machine
I will never use Coinstar again and I will tell everyone I know to avoid them like the plague.
This report was posted on Ripoff Report on 07/17/2013 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coinstar/internet/Coinstar-machine-undercounted-no-disclosure-of-minimum-amount-needed-to-avoid-fee-Intern-1067793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.