- Report: #1067793
Report - Rebuttal - Arbitrate
Complaint Review: Coinstar
Coinstar machine undercounted, no disclosure of minimum amount needed to avoid fee Internet
*Author of original report: Edit: got help from customer service
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I was cheated at a Coinstar machine in Alamo, CA today.
I noticed that my coins were being undercounted, so I stopped the transaction. Instead of getting the Amazon gift certificate I had requested, I was informed that I did not meet a minimum amount necessary to obtain the certificate and that I would be issued a cash ticket minus 10%. So I lost twice - once by having my coins undercounted and twice for the cash ticket fee. Nowhere on the website or machine does it indicate there's a minimum amount necessary for a e-certificate - or at least it's not obvious - I looked carefully for such a minimum. There is also no way to cancel a transaction.
I filed a complaint with my state attorney general and the Better Business Bureau. I feel that
1 - AG's should audit the accuracy of Coinstar's equipment.
2 - Coinstar's equipment should allow cancelation of a transaction
3 - the minimum amount needed to avoid a fee should be prominently posted on the website and machine
I will never use Coinstar again and I will tell everyone I know to avoid them like the plague.
This report was posted on Ripoff Report on 07/17/2013 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coinstar/internet/Coinstar-machine-undercounted-no-disclosure-of-minimum-amount-needed-to-avoid-fee-Intern-1067793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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