I purchased a gaming class laptop (Alienware M14X) in December for a Christmas present through EBAY from a company called (so called) Computer Upgrade King. The ebay process was simple, the ccompany's ebay page was beautiful and very complete. The initial experience was great.
Then I had to deal with the product and the company itself - talk about arrogant belittling people!
The laptop arrived, and it was supposed to have two hard drives, one a spinning drive and the other a solid state. The big spinning drive didn't work, and I couldn't get anybody to return my calls for more than a week. I gave up, but didn't want to return it since it was a gift. I took it to a local computer repair shop, and they told me the drive wasn't even connected. They connected it, and it ran fine. Only to discover, that they screwed up the Windows install. I had to purchase a NEW copy of Windows 7 and install that over the crap that Computer Upgrade King has installed. All in all, it cost me an additional $300 to get a working gaming laptop. Now that I took matters into my own hands, it is a great laptop, and my son is so amazed - thank god for Alienware building great products, but Computer Upgrade King is a total joke.
I finally got a call from these fools, and spoke with some girl who knew nothing and DEMANDED that I return the product, and who cursed at me when I said I already fixed it and would not return it. I asked to speak to the owner of the company, and she refused - she gave me the name of some Russian guy instead and said I could send an email if I wanted. I was also threatened that if I complained on ebay they would know who I was!
I did learn that they don't ever have these units in stock, they order them and then customize them once they get an order! Computer Upgrade King is nothing but a fly by night!
What a horrible experience, and a lesson that I will never forget. Next time I ever was a custom computer, I will buy a stock one and upgrade it with a reliable shop.
Computer Upgrade King should be avoided AT ALL COSTS!