- Report: #1013478
Report - Rebuttal - Arbitrate
Complaint Review: Crown Computers
Crown Computers1638 S. Market Street Elizabethtown, Pennsylvania United States of America
Crown Computers Run don't walk away from Crown Computers in E-Town Elizabethtown, Pennsylvania
*REBUTTAL Owner of company: We tried
*UPDATE Employee: Harrassment
*REBUTTAL Owner of company: What really happened...
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They did not do what I asked them to do, identify the problem. Instead they contacted my wife and told her that the repair required them to reinstall Windows 7. To do that they would have to back-up all of the data on the PC and reload Windows. The cost for reloading Windows was $39.00 and the data back-up was $50.00. A total of $89.00 plus tax.
What they did not tell her was that the PC that had a problem with staying on the internet would require her to spend hours reloading all of the software programs that had been her tools for working on the notebook.
They never investigated what the operating problem was, they assumed that it was that Windows was corrupted. Yes they did a simple back-up of the stored files and documents. A task that anyone can do by saving those Windows files to a thumb drive. Then they re-installed Windows 7 from the notebook, another task almost anyone can perform at home.
This service took four business days and they charged $129.00 plus tax to create hours of work for my wife. Additionally, when asked why they charged so much the owner coped an attitude and lied about what he quoted as a price for the repairs.
In a follow-up phone call asking about all of the programs that had been loaded on the computer, he told me that we would have to re-install them. Outrageous cost, poor communication, and quality.
This report was posted on Ripoff Report on 02/13/2013 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Crown-Computers/Elizabethtown-Pennsylvania-17022/Crown-Computers-Run-dont-walk-away-from-Crown-Computers-in-E-Town-Elizabethtown-Pennsyl-1013478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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