Today I experienced a traumatic and harassing treatment by the manager of the Carson Cruise America. I had returned from a weekend trip to Glamis, California (a sandy area), and the group had decided to pay the $50 cleaning fee for the sand that was on the floor of the RV. We left the RV clean other than the sand
and some miscellaneous water bottles and a couple dishes.
The attendant at the Carson return area told me he was going to charge $75 to clean. I told him that we were told $50. This is the basis for the whole decision for the group to return the RV in its present state. he attendant explained that it is $50/hour and it will take an hour and a half, which I think is bullshit. There is no way this RV will take an hour and a half to clean. So he asked if I wanted to speak to the manager, Farhad Tabib, which I agreed.
The manager came out, went in the RV and said usually he would charge $100 for this and that the attendant was being easy on us. [continued below]....
..... I told him there is NO WAY that this would take 2 hours to clean and felt very upset. He immediately told the attendant, in a retaliatory tone, to go ahead and charge us the full $100. Instead of respecting me as a customer, Farhad treated me like s**t and acted like a child with a temper tantrum. So for asking to speak to the manager, he charged me even more than the attendant quoted (which was already ridiculous) simply as a punishment. I've never in my life felt so harassed as a customer.
On top of all of this, when I went inside to get my refund for returning the RV with the full propane tank which I was eligible for. Farhad didn't want to give me the refund I was owed after I had mentioned doing a chargeback on my credit card for the cleaning fee.
I have no idea how this guy has made it to manager. He is a hot head, abusive, threatening, and overall leaves me with a very negative impression of Carson Cruise America and Cruise America as company in general. I was with a friend who witnessed this whole event and he agreed that he's never experienced such an abusive manager.
I highly recommend finding another company for RV rentals as Cruise America should change their name to Crude America with Farhad Tabib leading the troops, who appears to find tremendous joy in making his customers as unhappy as possible.