- Report: #974064
Report - Rebuttal - Arbitrate
Complaint Review: CruisesOnly.com
CruisesOnly.com Earn Back Promotion Deceptive, Internet
We then received $25, each (two people). Of course, we were shocked. I called to ask about the credit and was told that the credit is based on how much your cruise costs and how much you spend on board. Our cruise price only qualified us for this amount. It is just frustrating that when we spoke to the agent on the phone when booking that we were told about the "$300 onboard expense credit", when he knew our cruise price would not qualify us for but $25 credit. ts just misleading at that point.
I can see advertising this to someone who has not chosen a cruise yet, but once the agent knows your cruise price and still says it?? Of course we were also frustrated that our agent did not return calls for us the one time we called with questions and the same thing happened to a fellow traveler who used the same agent and he did not return several of her calls. SO, with all this being said we cannot recommend this company to anyone for planning a cruise. This was our fifth cruise and second booking through cruisesonly.com and it will be our last. Do yourself a favor and just book through a cruiseline directly or through a travel agent that you can see in person and speak with.
This report was posted on Ripoff Report on 11/26/2012 06:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/CruisesOnlycom/internet/CruisesOnlycom-Earn-Back-Promotion-Deceptive-Internet-974064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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