Complaint Review: CyberLink - Fremont California
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- Author Not Confirmed
- CyberLink 46750 Fremont Blvd, Suite 200 Fremont, California United States of America
- Phone: 1 510-668-0118
- Web: http://www.cyberlink.com
- Category: Computer Software
CyberLink PowerDVD9 Paid for Blu-ray software that never worked. Fremont, California
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Approximately one year back I purchased a Blu-ray drive from Tiger Direct. That drive came bundled with sofware, PowerDVD 7,from Cyberlink that was supposed to play Blu-ray discs. It did not.
I was told by the Cyberlink that in order to play blu-ray I would have to upgrade to PowerDVD 9 Ultra. I have jumped through hoops installing, uninstalling Cyberlink's upgrades and patches, resetting my computer, juist doing everything and anything having to do with debugging this software - all of it to no avail. I have even tried tosuccessfully install on different computers, thinking maybe there's something special with theone I bought it for! Nope - nothing works.
I canplay regular DVD's with their software butI cannot get any of my five computers in my home to play blu-raydiscs withCyberlink's software.I have never in my life spent so many hours on a computer attempting to fix aproblem of this sort. I aman "expert" computer person andable to debug all sorts of software as well hardware. I did it for a living for tenyears!Allthe time I have spent trying to salvagethe software from Cyberlinkhas been a waste of time and it boils down to the fact thatthat companycheated me out of my money; I'm quite angry about it.
This report was posted on Ripoff Report on 12/29/2010 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cyberlink/fremont-california-94538/cyberlink-powerdvd9-paid-for-blu-ray-software-that-never-worked-fremont-california-676628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Thanks for the Report
AUTHOR: MLS582 - (United States of America)
SUBMITTED: Tuesday, December 13, 2011
I went to the store and bought several Blu-Ray Movies. All my Computers are new and contain a Blu-Ray Writer/Player. I tried it on several Computers, with software from every place I could find on the Internet, near 10 of them, including WinDVD and PowerDVD. Only to get warnings from all of them about wrong format. DVDs work great, Audio too. I can get a Blu-Ray blank disc and write 25GB of anything using software to write with, yet will not play a Blu-Ray movies, I bought. I bought a Toshiba with a Blu-Ray Player, it uses "Corel WinDVD for Toshiba" that will play a Blu-Ray movie. I tried to install software from several places, yet never worked. They all expect me to trust them to believe their software works, yet never did.
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