- Report: #801245
Report - Rebuttal - Arbitrate
Complaint Review: Danny's Family Car Wash
Danny's Family Car Wash12020 N. Tatum Blvd. Phoenix, Arizona United States of America
Danny's Family Car Wash Damaged exterior trim durring detail. Phoenix, Arizona
*Author of original report: Amended with repair
Upon picking up the vehicle the first thing I noticed was the paint had been removed in defined areas on the vinyl exterior door trim. This caused me to examine the rest of the trim to find that it all had the same removed paint with red stain from rubbing compound. I brought this to the attention of the manager, Joey McDaniel who told me that it could't have been his fault and that it was caused from the sun, impossible and illogical but it removed any perceived responsibility from Danny's.
In knowing that this was completely side stepping the evident paint removal by mechanical means, I have attempted to resolve the matter with Danny's general managers: someone named Brian, Rick Dodge, and was referred to Adam Wheatley-but never heard from him. Not one "general manager" can refer me to their superiors to resolve the issue. Rick Dodge, claims the same line of side stepping that his store manager, Joey McDaniel took; and told me that I could take the matter to "court".
I have taken the time to see about what it would take to fix the damaged trim to two body shops. Both shops unbiasedly told me they have seen this as a result of over polishing. The molding needs to be replaced to fix it properly. My estimate ranged from $564.15 to $754.35. The seriousness of this matter sunk in after knowing how much it was going to cost to repair the damage. I expect this to be resolved in a professional manner to avoid further damages and costs that I will incur to be included in the resolution of what could be a simple solution that suits both parties.
I will repost any further action by either party as it occurs.
This report was posted on Ripoff Report on 11/23/2011 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dannys-Family-Car-Wash/Phoenix-Arizona-85028/Dannys-Family-Car-Wash-Damaged-exterior-trim-durring-detail-Phoenix-Arizona-801245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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