David M. Brooks, Ph.D., P.C. Worldpay cancellation policy rigged to prevent cancellation or steal $ 500 in termination fees Atlanta Georgia

Like other reports of ripoff by Worldpay, they have made it very difficult to cancel, have been shady with contractual details and when selling their services DO NOT FULLY DISCLOSE the process and have non-standard procedures which are unnessarily complicated.

All attempts to call and cancel services are answered by a machine and my calls were not returned. 

So, I called TransEngen which is who Office Ally uses to sell credit card processing services to healthcare providers.  I was told back in August that I could not terminate until October without early penalty because that was my 3 year anniversary. 

I called to cancel today, was redirected to Worldpay, and after a sales pitch to keep their services, promising to lower my rates to be competitive, I was told that I would have to pay a $ 495.00 penalty becuase if you do not inform them within 90 days in advance of my wish to terminate that THEY AUTOMATICALLY LOCK ME INTO ANOTHER YEAR CONTRACT. So, since I was now automatically locked into another year contract I would have to pay the penalty.

I was never informed of this. I was informed of a three year term, but never about being automatically locked into a new contract if they don't get advanced notice of my intent to cancel

I have used three other merchant services in the past and NONE of them force you into new yearly contracts with additional early termination fees.  This is a trap.