- Report: #1060458
Report - Rebuttal - Arbitrate
Complaint Review: Dell Corp
Dell Corp Replacement printer stopped working over about 9-10 months LaVergne, Tennessee
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My friend had a Dell printer whch was not working properly and was subsequently was replaced by Dell for a new one ( Dell V313wn) which worked for a short period of time until it also had problems, this time it appears to be mechanical ( the paper jams every time so it is impossible to print anything). This has been occurring for better than one half a year. When I finally visited her and tried to discuss the problem with Dell, I was told that they could not offer a solution but could offer only to sell her the necessary parts without even knowing which part(s) might be needed and what the cost might turn out to be. It was suggested that she replace the printer with a new one!
When I mention that she might buy new one and that it probably will not be a Dell, the customer service supervisor could not have cared less. He told me that he was the ultimate decision maker and that I could not speak anyone in higher authority!!!!!!
What a way to run a business!!!!!
This report was posted on Ripoff Report on 06/19/2013 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dell-Corp/internet/Dell-Corp-Replacement-printer-stopped-working-over-about-9-10-months-LaVergne-Tennessee-1060458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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