I am in the process of trying to cancel my order so I just have my experience about Detech so far and it's not good. First of all, their business practices are questionable because they target married couples with children and won't even talk to you if you don't have your spouse present. They used free tickets to Disney on Ice (of course to lure people with children) to get into my home. The lady that called to tell us we 'won' was persistent, which should have been my first clue. She called three times because the first two times, I was not home. When she made the appointment for the first presentation, I said my husband should be home then. "He HAS to be present." When she came I wasn't home yet and my husband called saying you have to get here NOW, she won't start unless you're here. Anyway, she used scare tactics which kind of upset me. I was not happy that my 6 year old was sitting with us and she showed a picture of a a bed with the imprint of a little girl that had died in a fire, you could see the imprint of her hair and having been nursing her bottle before the fire killed her. I didn't really like that she kept talking about all the children that have died in fires because normal fire detectors didn't give enough time or even go off at all. Since it was for 2 tickets and we are a family of 5, she said we could 'qualify' for 3 (how convenient) more tickets if we sit for another presentation of their products. 'You don't have to buy anything and you get to keep the tickets whether you buy or not.' Well how could I refuse?
The guy comes and is very nice, very friendly, very informative but just a bit too smooth. Everything seemed very rehearsed even down to him asking for water since he used it in his presentation. Going to every room and pointing out hazards, all the while not we have not said yes we will buy but he's writing everything down like we have already agreed to purchase. And when that subject WAS brought up, he just sat there waiting for an answer. So we only had like 2 minutes to decide, and when I said sure we would like some heat detectors especially, THAT is when he said ok it's going to be $2,800. Yes, almost three thousand dollars just for 9 detectors, one fire extinguisher, a base pad and an escape ladder. I am sure their products work like they say they do, but luring people and then charging them an arm and a leg for these products is predatory if you ask me. Scare tactics and crazy statistics (like there being a fire every 12 seconds, really? And the death rate sky rocketting? I goggled it and it's not, it's actually going down according to the fire administration http://www.usfa.fema.gov/statistics/estimates/trend_overall.shtm )
Honestly, just thinking about them using these tickets, which the guy even said they get in bulk, is shady. It's not a drawing, it's fishing if everyone gets tickets and they are going it just to get in your house and scare you to death with pictures and statistics, and a video of what looks like people from the 80's that lost their daughter. We don't need to see parents from that long ago (before better detectors were put out) crying and pulling on our heart strings. It's deceitful. Now we'll see if they actually do refund our money without hassle, I'm doubtful.