• Report: #859849

Complaint Review: Diet Patch Today

  • Submitted: Tue, March 27, 2012
  • Updated: Wed, March 28, 2012

  • Reported By: Cindy — Staunton Virginia United States of America
Diet Patch Today
Internet United States of America

Diet Patch Today www.DietPatchToday.com Don't do it! This company is a big rip off! Internet

*REBUTTAL Owner of company: The Patch (DIET PATCH)

*Author of original report: Yep - No surprise there!

*UPDATE Employee: Customer Signed Up For A Trial

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I received an invite for a trial of the Diet Patch in my email. I stupidly ordered it, paying for the S & H with my credit card. After receiving it, I decided not to use it and returned it through my postal service. Upon receiving my Credit Card bill for Feb. 2012 I noticed a charge for $89.97 on it from Diet Patch, Phoenix, AZ.  I phoned them right away at 877-773-5152, but was told that because I didn't let them know by phone (and not by returning the product) by a certain date that I was canceling, I would have to pay this.  I let them know that I had returned the product upon getting it, but was told that because I didn't have a return number they couldn't help me.  I made sure that any future charge would not be added to my credit card by canceling with them and at that point and getting a cancelation number from them.  I also called my credit card company and discontinued that credit card so no further charges could be added by them. [continued below]....
.....  My credit card company tried to dispute this charge for me but was unable to have the $89.97 charge removed. I now have to pay for this "Diet Patch" even though I do not even have the product.  Just a warning for anyone thinking of purchasing this product to be very careful to read the small print before ordering anything.  Also, do not use your credit card as they will have it on file and charge extra charges to it that you will be responsible for.  Most of all, get a cancelation number for your return if you decide you don't want it after receiving it. This company is a rip off and I would warn against ordering anything from it.

This report was posted on Ripoff Report on 03/27/2012 06:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Diet-Patch-Today/internet/Diet-Patch-Today-wwwDietPatchTodaycom-Dont-do-it-This-company-is-a-big-rip-off-Intern-859849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

The Patch (DIET PATCH)

AUTHOR: Karen - ()

The ad came up interfering CONTINUOUSLY on the screen...on EVERY screen I tried to be on. It was a hopeless complete nuissance! Finally, I succummed...for $1.95 I thought it does'nt hurt...got the package...and before long I got additionally, another bill on my statement for $89.97. 

At some point I called them beforehand. I could not get through...

The next thing I see is an ADDITIONAL BILL on my statement for $89.97!

I call them...they said they didn't have any documentation of my calling to cancel...(previously, mentioned...while I had problems connecting..during trial period!) The urgency to call during that period , as I found out...was in very small print...while they're waving ad this in your face !

I called up for refund...they are NOT accomodating me whatsoever...FURTHERMORE...this diet patch DOES NOT WORK!!!

I even offered to send back the package...BOTH packages!!! if necessary, to have them comply to my wishes.

I have NEVER seen anything like this...I asked them what they can do for me...they were completely unfeeling and unacceptably, unaccomodating!

I am infuriated by all the hassles I've been through just for my refund...I've had SO much aggravation over this.

It is obviously, a scam...therefore, I would like you to help me get my refund of $89.97 credited back to my account...actually, in a check at this point!!!!

PLEASE HELP ? ! ?

Thank you.

PS...I tried contacting them on the given site from the package...www.DietPortalToday.com...but with no response! The tel # I called was # 877-773-5152.

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#2 Author of original report

Yep - No surprise there!

AUTHOR: Cindy - (United States of America)

Yep - No surprise there! Just what I would expect an "employee" of this company to say! Blah, blah, blah, it's like they have it written down somewhere because they say the same thing if you call them and speak to them in on the phone too! I just want anyone who is even thinking of buying this product to please be careful! You will get charged even if you don't use it and send it back! DO NOT give them your credit card number as I so stupidly did! And especially take the time to read the fine print! Otherwise it will be you writing this complaint because you certainly won't get any help from the customer service at this company! Remember they have a certain "script" they will respond to you with and will continue to say the same thing over and over again! 
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#3 UPDATE Employee

Customer Signed Up For A Trial

AUTHOR: DietPatchToday - (United States of America)

Customer signed up for a 14 day trial, agreeing to the terms and conditions that they would be billed the full price if they did not cancel before the 14 day trial period had ended.

Customer can see the last step of the order page here that shows the terms and conditions box is required to be checked (Also notice the condensed version of the terms to the left of the page as well):

www.dietpatchtoday.com/order.php

The full terms and conditions the customer agreed to are located here (They can also be clicked on on the order page, on the home page, and in the email sent to the customer after their trial order was placed):

www.dietpatchtoday.com/terms.htm

The customer was sent the 14 day trial and the product was delivered to the customer.

Customer did not cancel within the 14 days like agreed to if they did not want to pay for the product and was charged the full price for the product.

The trial period does begin on the order date and that is disclosed both on the order page, the terms and conditions that are required to be agreed to, on the main website, and a link to the terms and conditions are emailed to the customer with their order. We extend trials all the time for people who email or call in before the 14 day window has passed and are always happy to give customers more time to try the product.

We also allow customers to return the product if it is not used for a refund if that is what the customer wishes to do. We do not do anything that is not disclosed on our website, is required to be agreed to before placing an order, and is sent to the customer.
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