• Report: #971371

Complaint Review: eGumball TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. eGumball, Inc. has top-notch customer service team that works one-on-one with each customer to find the right keywords & optimization plan so their business can be found online. eGumball, Inc. is always innovating & working to introduce new services to their customers. eGumball, Inc. is dedicated to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction program.

  • Submitted: Mon, November 19, 2012
  • Updated: Tue, September 29, 2015

  • Reported By: Dan Ribble — New Mexico United States of America
Internet, California United States of America

eGumball, Inc. REVIEW: eGumball, Inc. executive team and employees are dedicated to 100% customer satisfaction. eGumball's approach to business is focused on providing the highest level of customer service in the industry.
*UPDATE: eGumball, Inc.pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. eGumball, Inc. recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to eGumball, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with eGumball, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. eGumball, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

eGumball, Inc.'s owner and founder has informed us that his personal philosophy is that his clients success is at the heart of the business. He feels it critical to listen to his clients and respond properly in every situation. [continued below]....
..... By always putting customers’ first, he hopes to maintain eGumball, Inc. as a successful enterprise both now and for many years to come.

eGumball, Inc. is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by the CEO, John Bauer during an onsite inspection held by a third party verification company with no biases toward eGumball, Inc.

eGumball is a Local Search Marketing provider based out of Southern California. John Bauer, CEO, stated the following in regards to his company, "we are an outsource destination for small businesses who provide local online advertising for their business." With the growing market of online promotion eGumball exceeds the competition by offering multiple services to their clients including: Google and search engine optimization, website development, and promotional products.

Leads for eGumball are primarily acquired through cold calling methods. Once initial interest has been placed Mr. Bauer explained the sales process, "once a contract is provided, signed, and returned there is a three day right of recession period provided at the time of the contact which has to expire before moving forward. The active contract is emailed to them along with their own online portal which they have to agree to our terms and conditions when they get in to the portal." Communication is a valued process for eGumball while developing relationships with their clients, "we strive to get the business the right way. Therefore, we strive to ensure our customers are clear as to what to expect going forward."


During the onsite interview, Mr. Bauer was asked to describe some of the common complaints that they receive. Mr. Bauer explained that their most common complaint is the turnaround results are not fast enough. In order to combat this, "we educate the client as to what we do as a company. We lay out how long it typically takes Google to show those results, we provide updates, walk them through the steps and try to put the puzzle pieces back together so that they can get a full picture of what's going on."

When asked to comment on complaints posted on Ripoff Report's website Mr. Bauer explained that most complaints were in reference to miscommunications about their service. Mr. Bauer went on to state, "if a salesperson misrepresented our services to a potential customer, we have recordings of the phone call to go back and verify all escalated customer complaints. We will listen to it, and if the complaint is valid we will rectify it immediately through the appropriate channels. If we find that the customer is not understanding, then we will go through the process of educating the client so that a full understanding and resolution is achieved." In addition, their accreditations include being partners with Google Adwords, and being accredited through the BBB.

eGumball is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bauer further stated, "I think that 3rd party advocacy is great for business."


Traci helped me with my password to access my control panel. We went through the entire panel thoroughly and I even saw the way my advertising was performing through my statistics tab! I understand everything more and I really appreciate all the help! - Bailey - Washington, DC Review Date: 8/14/2015

My experience was excellent today with Rosanna! She was extremely patient with me as I created a Google listing years ago and I completely forgot how to access my own listing. She was able to take charge and get into the listing to make all the necessary changes. Way to go Rosanna! - Lisa - Old Saybrook, CT Review Date: 8/14/2015

So far so good! Customer service team is courteous and helpful! Temeca went over the phone calls and emails I would be receiving which included the log in to my control panel. eGumball's team has gone over strong points to set up my account. I really like the way its all going so far! - Brad - Jackson, MI Review Date: 8/14/2015

Quick Fast and Easy service today with eGumball! Ashley got to the point and was able to update all my search terms! Thanks - Michael - Kansas City, MO Review Date: 8/5/2015

Lynne opened my eyes to things I didn't even know I had online through eGumball! She was so helpful and knew exactly what she was talking about! She turned my frown upside down and made me happy! Five stars for her great customer service today - Tim - Overland Park, KS Review Date: 8/3/2015



""We are one of the top local search marketing providers in the nation. With us, you'll always receive a complex and customized approach to optimizing your online presence and improving your overall marketing plan."

eGumball, Inc.'s team have expressed that they feel very confident doing their job, and enjoy working one-on-one with customers every day. eGumball, Inc. takes employee satisfaction seriously as well.

Employee feedback and surveys reveal comments such as this,

"This is the best company I have ever worked for. Thank you eGumball for all you continue to do for me and my family. Thank you again."

Ripoff Report was pleased to learn that eGumball, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


eGumball, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, eGumball, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the employees and management of eGumball, Inc., Ripoff Report is convinced that eGumball, Inc. is committed to quality delivery of services resulting in total client satisfaction.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.


How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that eGumball, Inc. meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Egumball I had to sue them to get my money back Internet, California

I've had the same or similar problems with E gumball as described by others in this report area.  I originally responded to their online advertising at a time when I thought I needed to change my online representation.  As with other people I was promised a great many things including being high on the 1st page listings for my listing.  I had constant trouble with these people at one point I called and told them I was canceling and they were to nothing further with my account and was told that that was not possible that I could not cancel my account.  I'm an attorney, and there is no such thing as a contract that cannot be canceled.

As a result after protracted attempts to stop their taking of money out of my checking account I was forced to cancel the account at great inconvenience after which they promptly reported me to a collection company for 3 months of work on my after I told him not to and it had been canceled.  As I did not wish to have my credit reports carry the falsehood I sued them here New Mexico we had a trial short one where they testified by telephone.  There were never able to produce a correct copy of the online contract conditions that they were claiming were in effect and in fact at one point produce to the court such a document that contradicted their original answer. 

I obtained a judgment for 1300+ costs and interest.  They have so far refused to pay the judgment and i have been told to chase them.  Nice people

My advise avoid them like the plague they do not even pay their judgments!


This report was posted on Ripoff Report on 11/19/2012 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Egumball/Internet-California-/Egumball-I-had-to-sue-them-to-get-my-money-back-Internet-California-971371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 REBUTTAL Owner of company

Law Offices of Dan Albert Ribble Albuquerque, NM - Nuisance Award

AUTHOR: eGumball Inc. - (United States of America)

Mr. Ribble.  Not familiar with New Mexico Small Claims procedures we failed to provide a piece of evidence alongside our initial answer to your complaint.  This information was not allowed to be entered as evidence during trial which resulted in a nuisance award amount which was far less than orginally prayed for.  The costs associated with an appeal, which we would have won, was far greater than your nuisance award. 

Question for you Mr. Ribble.  Do you know a gentleman by the name of David Edwin Hyatt of Illinois? 

Being a New Mexico Attorney are you familiar with New Mexico criminal cases:






These cases include charges for Use of a Deadly Weapon, DWI, Open Container and Disorderly Conduct.  We are wondering if you can take the time to look these cases up including the gentleman in Illionois.  Your feedback is appreciated.
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#2 Author of original report

Yes I did indeed win, I have a judgement againt you.

AUTHOR: Dan Ribble - (United States of America)

As the owner and voice of the ripoff web site known as egumball you seem to have a very poor memory.  You were present by telephone in the courtroom (your choice) along with a bookkeeper and your attorney who also had cocounsel at his desk with him. To suggest that you were somehow underrepresented is belied by the obvious facts.  Your comment about the nature of the court displays your ignorance and insults the court.  In this state Metropolitan court has jurisdiction of all claims up to $10,000 with a few other restrictions.  As a result it was the only court where this case could be brought and it is not small claims.

Further your veracity was destroyed when youre tempted to lie to the court by filing a false affidavit and false documents that you knew to be false in support of a motion to dismiss the case.  You are represented by an attorney at that hearing who was surprised by the fact that he was presenting false documents of the court and withdrew the motion.  That my friend is truly slime but does seem to represent the nature of your attitude toward your clients and courts in general.  The ambiguity that you refer to is one that was created by your inability to present to the court the correct set of conditions contained in your website at the time that I agreed to let you do work for me.  It was your inability to produce documentation that created the ambiguity.

As you will also recall you filed a counterclaim against me personally in the lawsuit which was dismissed by the judge summarily in her order.  While the court did not find you in violation of the UPA of the state of New Mexico it should have.  The court granted you a great favor by only awarding damages for your breach of contract.  Nonetheless since you lost your counterclaim and I received a judgment in my favor I cannot imagine how you think I didnt win. Having practiced law for over 30 years I assure you that this was indeed a victory over a very bad actor on the Internet.

If you wish to post some kind of slander on this site I invite you to do so but you should consult your attorneys before you do.  Martindale Hubbell, the premier rating site for attorneys, rates my performance at 4.8 out of 5 and I am considered a premier provider.  Anyone who has any business relationship with a company that behaves in the way you have is an extreme danger and should seriously reconsider what theyre doing.

Finally as you have chosen this forum, I will advise you that the judgment I obtained against you for your wrongful acts has been filed in your local jurisdiction.  In that regard I also would call to your attention that you are no longer seem to be bragging about your Better Business Bureau rating which has rapidly slipped to a B. while this is far higher than it should be it is closer to the truth than your former rating. 

Since you asked me to Chase you because you refused to pay the judgment please be advised that that is my intent your state has a nice high interest rate in my judgment is an investment running against you at your statutory rate of interest of over 8%.  And while I am earning interest which will ultimately have to pay, your credit rating and Better Business Bureau ratings will reflect your unwilling this to pay a judgment that you have chosen not to appeal.

Dan a Ribble

of the Ribble law firm LLC

Albuquerque New Mexico

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#3 REBUTTAL Owner of company

Sure you won.... really???

AUTHOR: eGumball Inc. - (United States of America)

Mr. Ribble.  You should be ashamed of yourself as an attorney.  The small claims judge sided with you on fees past your contract length over an AMBIGUOUS ISSUE issue we could not illustrate OVER THE PHONE DURING OUR HEARING.  You tried to sue us for several thousand dollars and you lost.  We decided not to appeal the case.  You are a nuisance and a low life.

We will post our screen shots on your ranking shortly.

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