Elite Machmaking I sign up and gave my ccard number didnt use services, my credit card will not refund the money Fort Lauderdale Florida

 I saw the website for this company elite matchmaking and was interested did go for an appointment and she send me back and forth emails trying to get me to sign up and she gave me a good price and sign up, my parents got into a plain crash and didnt contact her, i didnt want to speak to anybody and I called the credit card company trying to get back the money they did for a while and then she send all the documentation and yes i sign up but didnt use the services. my credit card company will not refunt the money contact her and told her both my parents died and needed that money back and they will not do it. I will not pay for the bill.  I need the money back.