- Report: #1124280
Report - Rebuttal - Arbitrate
Complaint Review: Elmore Toyota Westminster,CA
Elmore Toyota Westminster,CA15300 Beach Blvd, Westminster, CA 92683 westminster, California USA
Elmore Toyota Westminster,California Test drove 2014 and delived 2013 venza. I asked for camera to prove that I drove 2013, all sales walked out. westminster California
*Consumer Comment: They can have a video of you driving...
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I came to Elmore Toyota with good intention to buy a car, I came back with misrepresentation by sales staffs, misinformed to consumers, and lie from all team members at Elmore Toyota.
I came to Elmore and purchased a Corrola, came back with the small car, and my wife wanted a bigger car for little girl. So, I came back, renegotiated for a Venza. Sales reps took me out for a test drive of the 2014 Venza white/blizzard. After I drove around the block, came back to the main office, and came in to sign the LEASE TO OWN contract.
Finance manager asked what car that I purchased, I told him it was the car that I test drove earlier. No comment, he handed me the papers to sign, and never inform me that it was a 2013 Venza White/Charcoal interior. I waited until 8:30pm and sales handed me the car. I asked was it the car that I test drove, no responded, and offered to show me the interior phone setting...
I was eager to get home after a long day at the office from 11:30 until 8:30pm, I came home, and the wife said it was not the same car that I test drove early in the day. It was a venza white/billazd interior, not a white/charcoal. I called sales and he told me Elmore only had one car which was the one that I leased.
I came back early morning to the same parking spot where the sales reps took me for a ride. The car back seats still folded and the same park spot. Back and forth with floor manager, sales manager, and general sales manager. I even drove the car back and drop it at their sales that I don't want to lease it anymore. Due to fraudulent and misrepresentation, they drove the car back to my house next business day, and left the key on the fence.
I filed a complaint with Toyota and as well trying to get someone to help me as a consumer to fight back for my rights. They cheated, they lied, and they did not deliver on what they promised.
I would never recommend anyone of my friends to come to Elmore Toyota Westminster, CA
This report was posted on Ripoff Report on 02/17/2014 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Elmore-Toyota-WestminsterCA/westminster-California-92683/Elmore-Toyota-WestminsterCalifornia-Test-drove-2014-and-delived-2013-venza-I-asked-for-c-1124280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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