Dr. Clinton W Emerson has not fulfilled his end of the contract signed on June 9, 2011 regarding a frenectomy that was to be done on our daughter.
Our twelve-year old daughter had one front tooth that stuck out considerably and was requiring orthodontics to fix it. We visited several different orthodontists and chose Emerson Orthodontics because he had treated one other client with the same problem and felt confident his method would fix it. We also chose Emerson because he was able to perform a frenectomy in the office. While his price was higher than other orthodontists, the additional savings we would incur by not going to an oral surgeon were to our benefit.
On June 9, 2011, we signed a contract for orthodontic treatment from Clinton W Emerson, DMD, of Emerson Orthodontics. It was based on an evaluation dated March 10, 2011 and included the following recommendations of treatment by Emerson at a fee of $2024:
* 9+months of estimated treatment
* No extractions of permanent teeth are needed for the treatment
* Removal of excess tissue between the top front teeth to close space
* Limited braces/appliances to correct a limited dental problem: headgear used to help with your deep bite
* Braces called bands will be used on the following teeth to increase bond strength: upper right first molar: upper left first molar
* Watch for development of #29
I called on June 10th at 11:45 a.m. and spoke with Melissa to verify the contract information and she said anything in the estimate will be covered. She informed me that they can do the frenectomy in the office with a laser procedure. We began treatment with headgear and asked several times throughout the year about the frenectomy. I asked about it when her braces were removed on 4/12/12. We were told that it would be done towards the end of the treatment.
My husband took our daughter to her most recent appointment at Emerson Orthodontics on Monday, January 28, 2012. They checked the bonded retainer that is currently still on her teeth and verified that everything was good and informed us to make an appointment for 6 months from now. My husband, again, asked about the frenectomy and Dr Emerson told him that he is not comfortable doing it and we need to take her to an oral surgeon. He also informed us that he is done with her treatment and we need to find a new orthodontist.
We paid $xxxx for Phase I treatment which included a frenectomy, and are now being told it will need to be done by an oral surgeon. We would never have chosen Emerson Orthodontics at a higher cost if he had been honest with us and told us he was not doing the frenectomy. In addition, we now have to find another orthodontist who can continue the other phases of treatment, particularly since she still has wires on her teeth and Dr Emerson is unwilling to continue treatment. We are requesting a refund of $500 so that we can have a frenectomy done by an oral surgeon since Dr. Emerson is nervous about performing it and has not fulfilled his end of the contract.