- Report: #557130
Report - Rebuttal - Arbitrate
Complaint Review: Enhanced Billing Services, ESBI
Enhanced Billing Services, ESBINationwide United States of America
Enhanced Billing Services, ESBI is cramming my phone bill, Nationwide
*Author of original report: AT & T claims inability to prevent the scam
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While "Bobby" did claim to have issued me a refund, I have still filed complaints / cramming reports with both the FCC and the California Public Utilities Commission Consumer Affairs. It is interesting to note that ESBI was previously censured by the FTC in 2001 for deceptive business practices but still continues to act with such brazen disregard, ripping consumers off well into 2010.
As for AT & T, they have a duty to protect their customers from such unauthorized charges and if they don't, then they need to have action taken against them too. The way AT & T currently acts - ANYONE can charge you ANY amount through your phone bill and AT & T will insist that you pay these charges regardless of whether these charges are lawful or not. I was told that AT & T cannot help "it" due to a 1990s CA law that permits third parties to bill you through your local company but when it's obvious that a certain third-party is crooked, then they should sow due diligence and protect their customer from such rip-offs. If AT & T does not reverse my charges, then I am disconnecting my land-line, too. Hopefully, they are not hand-in-glove with the thieves, although I must admit that I sometimes don't even understand the phone bill that I get from them (AT & T)
This report was posted on Ripoff Report on 01/20/2010 01:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enhanced-Billing-Services-ESBI/nationwide/Enhanced-Billing-Services-ESBI-is-cramming-my-phone-bill-Nationwide-557130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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