- Report: #651100
Report - Rebuttal - Arbitrate
Complaint Review: Erecycler Online
Erecycler Online11067 Petal St Dallas, Texas United States of America
Erecycler Online Bob Bruns, Erecycler Rips Off Customers, Vendors and Threatens People To Build Million Dollar Business Dallas, Texas
*UPDATE Employee: Rebuttal to the false claims of Steve Floyd aka AXZM Dallas Web Design Company
We said at the meeting on 8/12/10 we could get the first site up (for www.erecycleronline.com) within 5-7 business days of the deposit. My secretary who was at the meeting witnessed all of this correspondence. As promised, on 8/20 we provided Bob with a link to the first iteration.
At this point Bob replied to the e-mail with the dev link and said "I have a few changes, but really I like it". The next day, Bob replied with extremely poor, misspelled and vague revisions, not clearly stating exactly what pages or elements of the design he wanted changed. We required Bob to post his project specification in our internal Project Management Tool to ensure all revisions were expedited in a timely fashion, as well as to ensure transparency for all the other people involved in the project. He refused to do so, and when he finally did login, he began a long string of insults and some of the most unprofessional behavior I have ever encountered in my 15 years of doing business. Going as far as to threaten me directly.
We maintained our professionalism throughout the threats, insults and fowl language continually asking them to clearly document their specific requirements for revisions for the www.erecycleronline.com development, but they refused to do so. After wasting over 20 hours of our time (that was not invoiced) going back and forth, Bob demanded we put the site on his server. I told him that until the asset had been paid for per man hours ($60 per hour x 68hrs = $4080 - $2000 deposit = $2080), I could not release any assets to him.
At this point, Debra Hamilton (who really had no idea what was going on in the project) logged into the Project Management Tool and started cussing at us! When we tried to explain to her all we were asking for was clear instructions on their required changes, and payment for services rendered, she demanded we give her a detailed list of all labor.
This was on or about mid day 8/25/10. As anyone who does business knows, this of course takes time to go back and ask our designers / developers to send us back a log of all labor hours, and then the report has to be generated, so we said we would get that to her within 24-36 hours. As promised we provided her with a detailed list on 8/27/10 outlining every meeting, design and dev related to their project. It is now almost 2 months later, and the remaining invoice of $2080 has still not been paid. We called them every day for the last month to initiate some kind of resolution, but they either hung up on us, or someone said "They aren't in the office". No e-mails we sent them after this were responded to either.
As we have researched, they are a family of grifters and scam artists who were ran out of Chicago for stuff just like this. They have a lot of complaints already in their short two years here in the Southwest United states...
Exhibit B: http://www.ripoffreport.com/Internet-Marketing-Companies/Erecycleronline-Erec/erecycleronline-erecycler-llc-763b8.htm
Exhibit C: (((link redacted)))
They are notorious for using intimidation, threats and other unscrupulous behavior to squeeze extra work out of vendors, and rip off customers. Do your own research. I regret ever meeting them.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 10/14/2010 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Erecycler-Online/Dallas-Texas-75226/Erecycler-Online-Bob-Bruns-Erecycler-Rips-Off-Customers-Vendors-and-Threatens-People-To-651100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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