Evolution Bankcard Beware! Stay away! They don't tell you about the charges. Evolution bankcard charge me double for processing a credit card. Customer representative does not help at all. They are incompetent. Hewlett New York

 As someone who has to do trade in for my company, I can tell you this. There is ALWAYS a disclaimer. YOU may not have seen it. But its there. Also they DO NOT have to honor ANYTHING on their website IN THE STORE. The reason is that in store and website prices and policies WILL differ.

They are probably offering a $150 discount on more then just a "printer". When you find the disclaimer, it will spell out EXACTLY what qualifies for the $150. Your biggest mistake was that you DEMANDED that they honor it. As a website is setup in a different state, the state YOUR in may not allow you to qualify for the discount. You might also take into consideration whether or not THIS Staples is participating in this offer. If they are a franchise then they are not held to the same standards as the corporate stores.

Im not saying you shouldnt continue your fight. But there is nothing worse then the embarrasment of showing your arse fighting for something if you are IN THE WRONG. You might wish to take this up with Staples district office. If they cant explain it to your satisfaction contact Staples corporate customer resolution. But if they explain to you the WHY they couldnt do it, dont be a j****** and demand that they honor it if they cant. Thats self entitlment. We have enough of that in everyday life for the American Consumer.

There could be a VERY good reason they dont honor the $150. It could be the style or condition of the printer you brought in. But find out first.