- Report: #1035765
Report - Rebuttal - Arbitrate
Complaint Review: FamilyRoots.com
FamilyRoots.comPO Box 35307 Louisville, Kentucky United States of America
FamilyRoots.com Military Achievements, Family Roots PREYS ON NEW GRADUATES Louisville, Kentucky
*Consumer Comment: I agree with original poster
*UPDATE Employee: 100% satisfaction guarantee
They set up their booth/kiosks on military bases and PREY upon the newly graduated soldiers. First time away from home, first real STEADY paycheck and full of overwhelming PRIDE for their country and their family name.
They "WOW" these young folks with shiny swords and shields and convince them they "NEED" these items to carry on their family crest and they must be proudly displayed.
The reality of it all is - these items cost HUNDREDS of dollars. My son's order was almost $1,000.00. He regretted it as soon as he got to his first duty station. He knows he has no where to display these items. What was he thinking? He has no idea. He is ashamed of himself, and wishes he never did it.
Their paperwork states they cannot refund my son because the paperwork claims they only have 14 days to cancel once the contract has been signed. (even though he is not done paying off the items, and they haven't even BEGUN to make the items yet) - they still say NO REFUND. We called, but they don't care. They will not give my son his money back.
They fail to recognize that most new soldiers go straight to tech school or other specialized training right after Basic Training. The LAST thing they are thinking of is that contract they signed a couple weeks ago. It caught up with my son once he got to his first duty station. $100 a paycheck was getting taken out, and it was adding up.
I truly believe this deceptive practice is done on purpose. Naive teenagers who have no worldly experience, no finance experience, no credit history - are the perfect prey for this company to set up AUTOMATIC DRAFTS out of their bank account because they KNOW these kids are getting a steady paycheck guaranteed for at least the next 4 years. Shame, shame, shame on them.
I truly believe these types of businesses should be banned from our military bases. I plan on taking this issue to the Department of Defense, The Texas Attorney General and anyone else who will listen! I do not think it is fair to approach our nation's newest soldiers and have them commit to such a debt straight out of boot camp. This practice is very deceptive and again - shame on them. Take this service to the mall, or keep it online. Our new graduates have enough to worry about.
PLEASE pass the word. Please tell your new recruits to not sign up for ANYTHING that involves their bank account. I still cannot believe someone could do this to our military. SHAME!
This report was posted on Ripoff Report on 03/18/2013 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/FamilyRootscom/Louisville-Kentucky-40232/FamilyRootscom-Military-Achievements-Family-Roots-PREYS-ON-NEW-GRADUATES-Louisville-Ken-1035765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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