• Report: #846931

Complaint Review: Familylink.com

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  • Submitted: Thu, March 01, 2012
  • Updated: Tue, March 06, 2012

  • Reported By: harold — Gorey Internet Ireland
FamilyLink 4778 N 300 W Suite 230 Provo, Utah United States of America

Familylink.com MyHeritage.com 3 Day free trial to get your card details Provo Utah

*Author of original report: refund

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Offered three day free access to genealogy site but had to give debit card numbers. As I thought this was a well known legitimate site I did give my numbers. On the third day I cancelled via an internal email to international cancellations but they took 46.25 ($50) from my account two days later .
 I have sent four emails but have not had a reply to one, I am being ignored.
 I rang their international cancellation number and was kept on hold for twenty minutes and then a message said to leave my name and number and some one would get back to me, that was two days ago, I'm still waiting.     
I have cancelled my debit card as I am worried that further amounts will be taken from my account.
This has been an expensive lesson as I am not looking forward to my phone bill as well as losing my 

It certainly proves that there is very little free in life.
I would not feel so bad if they ,at least, acknowledge my emails.

This report was posted on Ripoff Report on 03/01/2012 05:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Familylinkcom/Provo-Utah-/Familylinkcom-MyHeritagecom-3-Day-free-trial-to-get-your-card-details-Provo-Utah-846931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report


AUTHOR: harold - (Ireland)

Thank you for you help. I have now received a refund into my account. There has been no explanation as to what may have gone wrong, I am disappointed with MyHeritage as I feel it it is a good company and there must have been a blip in the system.

 Thank you again.
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