- Report: #1131291
Report - Rebuttal - Arbitrate
Complaint Review: FieldLocate
FieldLocate Refused to refund my money less than 12 hours after purchasing their software that did not live up to their promises! Clearwater Florida
*Author of original report: FIeldAware is a nice system
*Author of original report: They finally issued a refund
*UPDATE Employee: Every Effort Was Made Before Refund
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Found this company that had software that looked like what I needed. After watching a quick demo and several promises from the sales "engineer" I purchased the software on a subsciption basis. The very next morning after being able to use the software I realized it was not meant for my type of business. I imeediatly contact the rep and asked for a refund. More promises were made that their system could do what I needed. It was all a bunch of bull.
Then I received a call from Charles Mills who says he is some kind of VP for FieldAware, same company as FieldLocate. He said they should NEVER have sold me their system and that his was what I needed. He said if I would evaluate FieldAware and did not like it then he would ask his boss to give me a refund. I spent hours this weekend reviewing their system and today asked him to make good on his promise. He refused. Not only did he refuse but damanded more money from me! RIP OFF. Do not trust FieldAware or FieldLocate as a provider of field service software.
This report was posted on Ripoff Report on 03/17/2014 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/FieldLocate/Texas/FieldLocate-Refused-to-refund-my-money-less-than-12-hours-after-purchasing-their-software-1131291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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