- Report: #782806
Report - Rebuttal - Arbitrate
Complaint Review: Fitness 19
Fitness 19595 E 13 Mile Rd Royal Oak, Michigan United States of America
Fitness 19 Refusing to Accept My Cancellation Royal Oak, Michigan
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So, I write a letter, have my wife sign it, and stop by to drop it off in the morning. I hand it to the attendant and tell them it's a cancellation letter, and she says, "Oh, you have to come in and speak with a manager and they have to get signatures." I said, "No, we were told all you needed was a letter of cancellation." She said, "We can't accept this...blah, blah, blah..." I said, "As of right now, we're cancelled, and we're not paying any more!"
She said, "What is your name, what is your member number etc, etc."
The thing is, I had hoped to rejoin in a few months, once our financial situation got squared away. [continued below]....
We joined when they first established this store in our neighborhood. Because of our recommendation, we know of at least 3 other families who joined. So, we have always been supportive, even though we discontinued our use.
It's too bad when a company doesn't understand the ramifications of bad public relations.
This report was posted on Ripoff Report on 09/29/2011 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fitness-19/Royal-Oak-Michigan-48073/Fitness-19-Refusing-to-Accept-My-Cancellation-Royal-Oak-Michigan-782806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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