• Report: #1045996

Complaint Review: Fort Dallas Truss Company LLC.

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  • Submitted: Wed, April 24, 2013
  • Updated: Wed, April 24, 2013

  • Reported By: anonymous — Miami Florida
Fort Dallas Truss Company LLC.
7035 SW 44 Street Miami, Florida United States of America

Fort Dallas Truss Company LLC. Best Truss Deceptive, abusive, service, Bait-and-switch philosophy, a ripoff Miami, Florida

*UPDATE Employee: to answer the above point by point

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Absolutely horrible experience, the owners who I understand purchased a long standing operation on recent times, run it like a third world country filled of corrupt people, they are rude, deceiving and abusive, they apply the Bait-and-switch philosophy. They run a hard bargain, pressuring you to have you purchase their product under false pretenses.

In my case, their sales person pursued me strongly to make me contract with them under the promise, of a long standing company presence of the former operators, and since I did not need the product immediately, that they could deliver when I was ready, I mistakenly agreed. They rushed the order, from about 3 weeks to under 2, asked for payment immediately, changed the drawings without my approval, try imposing late and storage fees alleging I had agreed on the purchase contract, as it turn out the contract they had me sign on a photo copy, was not what they claimed I had signed, it actually was simple one page hiding the back copies of pages they never had me see or sign, based on which later they tried to use to excuse their action. They delivered the order incomplete, never even provided the engineering, paperwork, or materials per approved drawings, refused to correct the problems, unless I agreed to pay more, in other words they tried to extort more money to complete the work, as if they were doing me a favor. Lastly they were in addition to it, verbally abusive.

 Once Im done with establishing my losses they will have a law suit coming their way. I would never deal with that caliber of people. STEER CLEAR OF THESE GUYS, THEY ARE BAD NEWS

This report was posted on Ripoff Report on 04/24/2013 07:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fort-Dallas-Truss-Company-LLC/Miami-Florida-33155/Fort-Dallas-Truss-Company-LLC-Best-Truss-Deceptive-abusive-service-Bait-and-switch-phi-1045996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

to answer the above point by point

AUTHOR: FORT DALLAS TRUSS CO. - ()

OUR STAFF IS VERY COURTEOUS AND WE HAVE NUMEROUS TESTIMONIALS ATTESTING TO LIFELONG COMMERCIAL RELATIONSHIPS WITH OUR OVER 40 YEAR EXPERIENCE IN THE BUSINESS.

WE HAVE A CONTRACT LIKE ANY OTHER TRUSS COMPANY WHERE THE TERMS ARE STATED, THEREFORE WE DO NOT PRESSURE ANYONE TO PURCHASE OUR PRODUCT UNDER FALSE PRETENSES.

WE FABRICATE OUR TRUSSES AT OUR CLIENT'S REQUEST AND JUST ASK 2-3 WEEKS FOR DELIVERY FROM THE DATE THE DELIVERY REQUEST IS GIVEN.

PAYMENT IS TENDERED ACCORDING TO THE PAYMENT TERMS ON OUR CONTRACT.

WE NEVER MAKE  ANY CHAGES TO OUR SHOP DRAWINGS THAT ARE NOT AUTHORIZED BY OUR CLIENTS CLEARLY IN WRITING AND WITH THEIR SIGNATURE.

THE BACKSIDE OF THE TRUSS CONTRACT IS ALWAYS EITHER PROVIDED TO OUR CLIENT OR IS MAILED TO THEM.

WE ALWAYS FABIRCATE EXCLUSIVELY WHAT THE CLIENT APPROVES ON THE TRUSS SHOP DRAWING.

THAT IS WHY A TRUSS SHOP DRAWING IS GIVEN TO THE CLIENT BEFORE FABRICATION SO THE CLIENT CAN APPROVE THE TRUSSES BEFORE ANY PHYSICAL WORK IS DONE.

LASTLY, IF ANYONE WOULD LIKE TO CONTACT OUR OFFICE, WE CAN PROVIDE YOU WITH  VOLUMES OF TESTIMONIALS BY SATISFIED CUSTOMERS, SOME DATING BACK TO OUR FOUNDING, ATTESTING TO OUREXEPLARY SERVICE AND PROFESSIONALISM.

WE WOULD LIKE TO KNOW WHO FILED THIS COMPLAINT AS ANONYMOUS; THIS COULD ONLY HAVE BEEN FILED BY A COMPETITOR.

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