- Report: #913246
Report - Rebuttal - Arbitrate
Complaint Review: Frontline
Frontline3239 Satelliet BLVD, Duluth, Georgia United States of America
Frontline Bogus Satisfaction Guarantee Duluth , Georgia
We applied the product on Monday, by Wednesday, the fleas we still alive, well, and crawling all over those two dogs. We also applied Frontline Plus to all the other animals so there was no chance at a further infestation.
After a conversation with a Frontline representative, who assured me that the fleas would be dead between 4-18 hours after the application (THEY WERE NOT) I was informed that the "Satisfaction Guarantee" required three months worth of receipts to prove continuous use, and the return of any unused product, and they would replace and/or make a refund.
Who keeps receipts for three months, and who would imagine you would need prove of usage for three moth period? Nowhere on the box does it say that!
Needless to say Frontline plays a shell game so they don't have to take responsibility for their product when it doesn't work.
This report was posted on Ripoff Report on 07/17/2012 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Frontline/Duluth-Georgia-30096/Frontline-Bogus-Satisfaction-Guarantee-Duluth-Georgia-913246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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