Complaint Review

Frost Cutlery Company LLC

Report: #1020906

Wed, February 27, 2013
Wed, February 27, 2013
Reported By:
peoria Arizona United States of America
Frost Cutlery Company LLC
6861 Mountain View Road, Ooletwah, Tennessee United States of America Phone:
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Frost Cutlery Company LLC Cutlery Corner Network Sells Made in China "Seconds" as made in USA "NEW" and Refuses to Honor Warranty Claims Ooletwah, Tennessee

*Consumer Comment: about warreny

*General Comment: caveat emptor

I purchased four orders of "specialty" and "Ltd. Edition" knives from Frost Cutlery Corner as seen on the Satellite network shopping stations branded as "Cutlery Corner Network" for over $300.00. Upon receipt I performed a 10% inspection as is industry standard for quality control and the order seemed fine. I noticed that although they advertise their products as "made in the USA" most of mine were clearly stamped "China". Also, the description line on some items said "seconds" but as I saw no defects I didn't think anything of it.

A few months later while wrapping some for gifts, I noticed that some of the knives had hairline cracks in the handles which emanated from the rivet post indicating that they were cracked during manufacturing. I called the 1-800 customer service number to obtain an RGA#. On the first call , after specifying the reason for the call, I was told that "no one was available, call back in a half hour", Second Call: "No one is available, call back tomorrow", Third Call: Put on hold until disconnected, Fourth Call: No one available" get the drift...Believing that i had ample time under the "lifetime warranty", I put off calling for a few days, assuming they were very busy due to the impending holiday. In the meantime, I became terminally ill and was put into the hospital and was unavailable to do much of anything for the next 6 months.

When I was able to return home, I returned again to Frost and the return issue as the warranty states that you have "up to one year from date of purchase" to return defective products. I called and was given the same runaround but I persevered and finally got through to a customer service representative or at least someone who claimed to be a CSR but from her abrupt rudeness and ignorance you'd be hard pressed to believe anyone would hire such a person to represent their company.

When I gave her my invoice numbers, she acted incredulous and claimed the invoice numbers were wrong (I was reading them from the invoice itself). I provided her with my customer number and after a long silence she came back with "What product?" I gave her the product numbers and when I stated the problem, she quickly snarled "That's NOT covered under warranty, you had 30 days". Silence. When I attempted to explain that they were brand new, unused , still in the packaging, I was abruptly cut off with the same snarled statement " I told you, its not covered!". So much for the "customer is always right".

The exact warranty does specify 30 days for "Handle Materials", but also stated that all products are guaranteed free from defects in workmanship for the LIFE of the Item".

Bottom line is that these scam artist ripoffs operate on the theory that a sucker is watching TV every  minute of every day and we can take them all at least once". I operate a small flea market and internet discount sales shop and was going to offer most of these to my customers assuming that they would be protected by the lifetime warranty. The others were for gifts. I am now stuck with $300.00 worth of knives that I will certainly not give to anyone nor offer to my customers as I care about the quality of my products and the satisfaction of my customers. I guess I spent $300.00 on a lifetime supply of cheap letter openers. Please , don't be fooled by their corny, cornpone. "I'm just a hardworking, honest, good ol'e southern boy" sales pitches, cause what they really are is just lying hucksters  telling lies with a southern drawl.

This report was posted on Ripoff Report on 02/27/2013 08:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

about warreny

AUTHOR: john - (USA)

in reference to the man complaining about the frost warrenty, over ten years ago i bought one of those large sets containing a sword, when i picked up the sword the handle fell off so i examined it and found the threads holding the handle on was broken, so i called and told them if they could just send me a handle i could fix it myself rather than us both pay shipping exchanging it, they responded keep the broken sword and in a couple days i received a new one, as for the knives in the set a few did break and i just thought i paid a buck and it would cost twice that to return it. i see no problem at all with the warrenty.

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#2 General Comment

caveat emptor

AUTHOR: Matthew Alan - (USA)

The claims you made against Cutlery Corner are absurd. The "seconds" you mention are clearly stated on show as possibly damaged and in some cases pointed directly out. CC has many lines, from the ubeuberlllerberbur-expense You get what you pay for. 300 $  is what I'd pay for one knive. Before thinking of cheap gifts, save them for yourself. Frost makes grade A knives. Famous for it. 

Try not to play the sympathy card next time. Terminal means prognosis is death. Six months later your well enough to whine about your mistake at buying "as is" knives. Really pay attention more to the show as they make everything quite clear. Especially about products made in USA. They always state the American made stuff, as its superior. 

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