- Report: #1087415
Report - Rebuttal - Arbitrate
Complaint Review: FrostServe
FrostServe112 Mobile Avenue Internet USA
FrostServe (AKA. Frost Serve, FlameServe, Flame Serve, Wilderness Hosting Rip off, Scam, Non response, Spam New York Internet
*Consumer Comment: Owner still operating in the fashion
*Consumer Comment: Greatly Improved
*REBUTTAL Owner of company: Andy, Stop trying not to send it!
*REBUTTAL Owner of company: RE; No PayPal
*Author of original report: Re:
*Author of original report: Re:
*REBUTTAL Owner of company: PayPal
*Author of original report: Verification Documents
*Author of original report: Re:
*REBUTTAL Owner of company: Message for Andy
*REBUTTAL Owner of company: Last comment typo
*REBUTTAL Owner of company: FrenzyHost Network LLC Is NOT the owner
*REBUTTAL Owner of company: Wilderness Hosting Inc Not Affiliated
*UPDATE Employee: RE: Andy (No Information)
*UPDATE Employee: Frostserve
*Author of original report: Re: Employee
*UPDATE Employee: FrostServe Employee
*UPDATE EX-employee responds: Remove information
*UPDATE EX-employee responds: invalid whois
*Author of original report: Reply
*Author of original report: Update
*Author of original report: Rebuttal
*UPDATE EX-employee responds: In addition
*UPDATE EX-employee responds: Not with this company
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Just a quick review of the horrible service provided by Alexander Uren, Eric Walstrom and Company.
I purchased a reseller plan from flameserve.com a few months back and I have had nothing but bad experiences from the start. I should have known simply by the price. $29.99 for a lifetime reseller account should have clued me in that something was not right.
It took them just a little over 72 hours to even acknowledge my account was not set up, even after constant posting in their "support" forums. Finally got the email with my login info and sure enough, it wasn't correct info.Another 2 days of forum posting and finally got login info that was correct.Almost. The password for cPanel was correct but no access to WHM or WHMPHP. 2 more days of posts and finally I have access to everything.
Then there was issues with my account not being able to create reseller accounts and what seemed like an endless train of misconfiguration on their part. After 3 weeks, we finally got to the point where I could start bring in clients. I brought in a few at first to test the waters so to speak and we all had nothing but problems. The server was constantly maxed on memory and resulted in aprox 2 hours of downtime each day with "Internal Server Error".
I got tired of posting in the forums and being told the problem is fixed when it obviously wasn't so I decided to cut my losses and move my clients once again.Before I could get any of the data transferred to another reseller account, these jokers decided it was time to kill the server and reinstall everything, WITHOUT TAKING ANY BACKUPS!
No email, no warning whatsoever, they just deleted everyone's data and reinstalled the server. Everyone that had accounts there lost all their data. Now they have returned as frostserve.com, and have banned me when I complained about all our data loss and even refuse to reactivate my "lifetime" account, not that I would actually use it, but I did legally purchase it. If anyone is considering buying services from these people, I would advise not against it.
They have absolutely no idea how to manage a server or a business. The absolute worst host I have ever experienced in my 15 or so years on the web. You truly do get what you pay for and sometimes not even that.
This report was posted on Ripoff Report on 09/25/2013 11:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/FrostServe/internet/FrostServe-AKA-Frost-Serve-FlameServe-Flame-Serve-Wilderness-Hosting-Rip-off-Scam-1087415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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