• Report: #967734

Complaint Review: GECRB/Sam's Club

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  • Submitted: Sun, November 11, 2012
  • Updated: Thu, November 15, 2012

  • Reported By: pamela — Glenburn Maine United States of America
GECRB/Sam's Club
P.O. Box 530942 Atlanta, Georgia United States of America

GECRB/Sam's Club Sam's Club Personal Credit Card closed my account because TransUnion said I wanted it closed and wouldn't reopen it 4 calls begging them for Christmas Atlanta, Georgia

*Consumer Comment: Inquiry

*UPDATE Employee: We would like to help

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I had to contact TransUnion in June, 2012 because someone reported I was dead.  It took 3 weeks to correct the error with SS, Medicare, Tricare, Banks and Credit Bureaus.  Upon contacting the credit bureaus I noticed that 2 accounts had not been updated with the correct balances. One being my mortgage and the other GECRB/Sam's Club.  The corrections were made but I was unaware that TransUnion notified Sam's Club that I wanted my account closed.  I  went to Walmart yesterday to purchase some Christmas presents and 2-3 grocery items.  The card was declined.  When I arrived home I went into my Sam's Club Account and saw that I had a $1200 limit and only owed $35.  Down in one part of the statement it said "account closed per customer's request".  I immediately called Sam's Club and told them that I didn't  close the account and that I needed it for Christmas.  After  4 phone calls to GECRB, I was no further ahead than when I called the store.  I asked if they would reopen it, no was their answer.  I have tried to contact TransUnion to correct it, not in. Tried to file an investigation on the TransUnion website, won't let me.  I have a form to fill out and send but will take a week to get there and 30-60 days to correct.  There goes Christmas.  I called GECRB back and asked if I could report the card lost or stolen and be reissued a new card, no was their answer.  Now what do I do?  I have a complaint into the BBB for Chester, Pa. area, I am writing to you and I have to wait till Tuesday to see if they will do anything over the phone.  I am very upset with GECRB and TransUnion to go behind my back and close a perfectly good, on-time payment credit card that I desperately need.

This report was posted on Ripoff Report on 11/11/2012 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/GECRBSams-Club/Atlanta-Georgia-30353/GECRBSams-Club-Sams-Club-Personal-Credit-Card-closed-my-account-because-TransUnion-said-967734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Inquiry

AUTHOR: Shell B - ()

 I would just like to know if GE Capital was any assistance in re-opening your account?

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#2 UPDATE Employee

We would like to help

AUTHOR: GECapital - (United States of America)

**To expedite a response, please provide Reference code DM 111512_ror_pamela**
 
Im sorry you have experienced issues with your GE Capital Retail Bank account.  We would like to try and resolve your concerns.  Please email me at gecapitalcares@ge.com with the following information:
 
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
 
For your security, please do not include your account number in your email.
 
Regards,
Nicole
GE Capital
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