- Report: #1067344
Report - Rebuttal - Arbitrate
Complaint Review: Germain Lexus of Naples, FL
Germain Lexus of Naples, FL13491 Tamiami Trail North Naples, Florida USA
Germain Lexus of Naples, Florida Lies, Deceptive Practices, Empty Promises, High-Pressure Sales Naples Florida
*Consumer Comment: Why odd?
*Consumer Comment: Odd
*Author of original report: EXTENDED warranty.
*Consumer Comment: Why?
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We bought two new Lexus is250's from Germain Lexus, and we bought extended warranties at the same time. These warranties are refundable, and can even be prorated.
Long story short, we sold our cars (because they were disappointments) and requested refunds for the warranty. We received one, but not the other,so we're out $2,150.
Repeated emails to Germain Lexus, and even Lexus corporate office have had no results. We don't have a phone, but we do have email, but nobody will contact us back.
Even when we had the cars, the service was horrendous. We have never felt so uncared-about as customers in our lives.
Stay away from these junk cars made by Toyota. They're overpriced junk, and you're likely to be sold all kinds of 'add-ons' that you don't need, and if you try to get a refund, well... good luck.
Fortunately, I found a law practice that specializes in these cases, and will be filing suit against Germain next week.
This report was posted on Ripoff Report on 07/16/2013 04:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Germain-Lexus-of-Naples-FL/Naples-Florida-34110/Germain-Lexus-of-Naples-Florida-Lies-Deceptive-Practices-Empty-Promises-High-Pressure-1067344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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