- Report: #944055
Report - Rebuttal - Arbitrate
Complaint Review: Go Daddy
Go Daddy14445 North Hayden Road #219, Scottsdale, AZ 85260 Scottsdale, Arizona United States of America
Go Daddy GoDaddy.com Spoke with company reps about a billing issue. Was informed that a credit would be received from Billing Dept. Followed back up after the provided date from Go Daddy for the credit and now they change Scottsdale, Arizona
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I have had to pay them 2 times for the exact same service in order to get our web domain out of GoDaddy purgatory. The supervisor did give me another option for resolution and that is firstname.lastname@example.org These mythical people have no names and can only be contacted via e-mail.
Their customer service is poor at best in handling a problem with a customer. They put you on hold for endless time and cannot provide a resolution. They don't even have the authority to handle customer issues even at a supervisory level.
Its mind boggling that a GoDaddy can't follow what their reps informed a customer will happen with a credit. They make the customer jump through hoops and think this is acceptable customer service. I have to say I would not recommend GoDaddy as a domain registrar, hosting provided, web design provider, or other service provider.
Look at the other options and choose a company that will at least do what they say they will do for the customer! Its disgusting and revolting to work with a company that lies to its customers. We will be taking our other domains and service to another provider right away. I will update the report after speaking with the secretive email@example.com, if they return my request for a phone call.
This report was posted on Ripoff Report on 09/20/2012 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Daddy/Scottsdale-Arizona-85260/Go-Daddy-GoDaddycom-Spoke-with-company-reps-about-a-billing-issue-Was-informed-that-a-cr-944055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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