• Report: #657445

Complaint Review: Go Daddy

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  • Submitted: Mon, November 01, 2010
  • Updated: Fri, March 04, 2011

  • Reported By: wikd — Albuquerque New Mexico United States of America
Go Daddy
Internet United States of America

Go Daddy GoDaddy.com Took down wife's blog with baby pictures while 5yr old daugter in hospital getting tumor removed! Scottsdale, Internet

*Consumer Comment: I would have to agree

*Consumer Comment: wow...

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I have been a customer of GoDaddy for at least six years, and have many domains and have recommended GoDaddy to all of my friends, colleagues and family members looking for domains, hosting and other services, yet am beyond disappointed with GoDaddy today. My wife has a blog which includes baby pictures that are no longer stored anywhere else besides the blog, and her site was canceled by GoDaddy due to a billing issue, which occurred only because my credit card info was compromised, thieves wracked up $2000+ of fraudulent charges, thus forcing me to close the card. Meanwhile, my 5 year old has been in the hospital after having a tumor removed from her spinal canal. It WAS an oversight on my part not to inform GoDaddy of the change in credit cards, but we have been preoccupied with the survival of our oldest child and may have missed an email or two. GoDaddy customer service reps informed us that our only option is to pay $150 to get the site restored. Due to my daughter's illness, my wife had to quit her job, and income is very short right now, so they might as well have told us it would cost $150,000 to restore the site. Shame on you, GoDaddy. I am quite sure clicking a link to restore my wife's site would not cost you a single dime.

This report was posted on Ripoff Report on 11/01/2010 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Daddy/internet/Go-Daddy-GoDaddycom-Took-down-wifes-blog-with-baby-pictures-while-5yr-old-daugter-in-hos-657445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

I would have to agree

AUTHOR: Brita - (United States of America)

I have to agree with the previous comment. While the situation you described is horrible and I would wish it upon no one, you can't blame a company for enforcing their TOS. I mean, if you don't pay your car payment, they'll charge you late fees and possibly put in a repo request. Just because you may be experiencing a crisis doesn't mean that they know this or can do anything about it. When you purchase a service, you agree to the TOS. If you don't, you can't make the purchase. I don't want you to think that I am in any way saying that your child's life is less important than your service. This would never be the case. But you can't expect the company to alter their TOS for you. If they did that, every person that has lost their job, lost a family member or had any other type of crisis would feel they deserve it too. I am a customer of GoDaddy as well and I know that they will keep your hosting active for 30 days before actually removing it from the account, send you an email every few days and call you. They do their best to contact people before canceling their accounts. But like the previous comment said, it is no ones fault but your own for keeping pictures that you don't have copies of in a place that you do not have total control over.
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#2 Consumer Comment

wow...

AUTHOR: anonymous - (United States of America)

Trusting valuable family photographs to be stored ONLY in a location that you don't have complete control over?  Sounds like a rough patch of life for sure, but it AMAZES me when people get upset because companies do EXACTLY what they say they will do in the terms of use.  Get a zip drive, store your own pictures, problem solved.
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