- Report: #1008949
Report - Rebuttal - Arbitrate
Complaint Review: Go Daddy
Go Daddy14455 N Hayden Rd Suite 219 scottsdale, Arizona United States of America
Go Daddy Super Reseller Program - Deceptive Business Practices, Godaddy steals traffic from it's resellers using hidden links on reseller storefronts and customer support verbally redirects callers to godaddy scottsdale, Arizona
*General Comment: Thanks
*Author of original report: i appreciate your feedback
*UPDATE Employee: Your Reseller Concerns
*UPDATE Employee: Your Reseller Concerns
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a few months ago, i was browsing over some design changes to my go daddy super reseller storefront and i noticed several hidden links on my reseller storefront to another go daddy reseller website called domainspricedright.com i have determined that this go daddy reseller site is operated by godaddy.
when i clicked on these links i was able to create an account and make purchases using this godaddy reseller storefront instead of my own godaddy reseller storefront. i then called godaddy reseller support and advised them of my concerns. i was told that these links on my godaddy reseller storefront were for example purposes and my concerns were disregarded as unimportant. i asked what could be done to rectify the situation and was told that nothing would be done and it was not of godaddy's concern.
i must admit i did feel somewhat foolish having been promoting a godaddy super reseller website for two years without noticing these hidden links. so i have since stopped marketing my go daddy super reseller website and i now only market the go daddy pro reseller storefront.
now i have discovered an even greater concern. i made a phone call to the "white label" customer support line that godaddy provides for it's resellers and after speaking with a customer service rep named Ivan for a few minutes he asked me if I was at the GoDaddy.com website. he then offered to help me create an account at the godaddy website instead. during the conversation he also advised me of several special offers available exclusively on the go daddy website. this brings me to another issue about the go daddy super reseller program that really bothers me.
go daddy guarantees it's resellers the "best buy rates in the industry" what they do not tell you is that they will advertise numerous special prices and discounts on the same products for sale on the godaddy reseller storefronts. many of these prices are much lower than the reseller buy rates and reseller membership is not required to receive the discounted prices. they particularly advertise these discounts to nonresellers. also, go daddy resellers are not allowed to offer these same offers on our own reseller storefronts.
so basicly, go daddy uses numerous ways to redirect hard earned traffic from your go daddy reseller store front to go daddy's own web store front. i feel numerous lines have been crossed here, including deceptive business practices, false advertising and consumer fraud. i fully intend to bring all of these issues up to go daddy, although i'm not expecting a very positive outcome.
i would appreciate any advice from impartial or non biased observers, godaddy representives and others who have had similar experiences with the godaddy reseller program. thanks for reading my review of the go daddy reseller plan.
This report was posted on Ripoff Report on 02/04/2013 11:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Go-Daddy/scottsdale-Arizona-85260/Go-Daddy-Super-Reseller-Program-Deceptive-Business-Practices-Godaddy-steals-traffic-fr-1008949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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