• Report: #1044688

Complaint Review: Got Warranty

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  • Submitted: Fri, April 19, 2013
  • Updated: Mon, April 22, 2013

  • Reported By: Connell — Pompano Beach Florida
Got Warranty
6837 hayvenhurst ave Internet United States of America

Got Warranty BIG RIPOFF Internet

*UPDATE Employee: BIG RIP OUT

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promised to repair any problem that incurred after 30 days and 1000 miles.Car started having transmission problems about 2000 miles into the warranty, took it to be repaired and claim was denied said I wasn't covered because it hadn't been 30 days or 1000 miles after haggling for a few minutes then I was told that it wasn't catastrophic that transmissions don't go out overnight. After about 3 months it finally stopped working and they told me to have the transmission removed from the car torn apart to pinpoint the problem and if the parts needed weren't covered I would I have to pay any costs.So after they told the mechanic to have me authorize him to take it apart which I did and he discovered what the problem was and called them to authorize payment from the warranty they denied the claim saying that the claim was denied before using the same argument that I hadn't had the warranty long enough when I first took it in.when I called them they were adamant about me not having been under the contract long enough the the first time I took it to be repaired.Then when I told them the date and mileage was when I first took it of course then the conversation turned to catastrophic again. 

This report was posted on Ripoff Report on 04/19/2013 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Got-Warranty/internet/Got-Warranty-BIG-RIPOFF-Internet-1044688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

BIG RIP OUT

AUTHOR: Q.A. Dept. - ()

First and foremost, we apologize that you are experiencing a problem less than a month after purchasing an extended service contract to assist with repairs needed on your vehicle. No matter how catastrophic, or not, your needed repairs may be, it's never a fun situation to have your car at the repair shop with fingers crossed. Standard, with all extended coverages, from all companies, is an Underwriting Period. This (an underwriting period) is usually written in a term of no less than 30 (thirty) days AND 1000 (one thousand) miles, however many programs are actually written with a 90 (ninety) day waiting period.

Underwriting Period's are implemented to protect the consumer, as well as company. If the transmission is an issue, it will more than likely need a "tear-down." As it's stated in your book, and every mechanic (especially dealership mechanic) will reiterate, "a tear-down will be paid for in the claim, of course, if the repair is covered by your contract. However, if the repair is not part of a claim, and is not covered under contract, then the tear-down will be at the Owner's expense."

If you haven't completed a Maturation Period of 1000 miles, whether 2 weeks in, or 2 months in, then your program has not matured, and the vehicle has not traveled enough distance to warrant the responsibilities of repair to land on any other parties, other than the owner of the vehicle.

In your posted sentence "..after they told the mechanic to have me authorize him to take it apart which I did..," it appears you either completely misunderstood, or are altering the mechanic's instruction, to legitimize your complaint. They would not tell your mechanic to tell you to authorize the tear-down for your mechanic to perform, himself. The matters of fact are not linear, and do not make sense.  

All repairs that are in need of a "tear-down," are deemed the Customer's responsibility, until the parts/repairs needed are listed as either Covered or Not. If the repair in need is not covered, then of course, the work to tear down the components would, ALSO, not be covered. However, if the repair is a covered, then of course, all of the tearing down, and work performed, would be covered. It's that simple.

Lastly, in your own admittance, and reason enough to have your posting removed is the deceit involved here.  In your first paragraph, you say you tried to have the company pay for your car before 30 days and 1000 miles had passed. Rather, than doing the honest thing where you could have cancelled (within those 30 days) to receive 100% OF ALL MONIES SPENT. But you didn't. You followed the perfidious path of fraudulence, and (in your own words) went to bring it in for the same (denied) repair a few months later.

When you have a problem with the car, before enrolling into a coverage contract, and attempt to have the third party (warranty company) pay for the repairs in need, it is always considered a Pre-Existing Condition, and to attempt the same repair, at a different facility, or after time has passed (known as "sitting on it"), is perhaps questionable in ethic, and could be considered fraudulent, and most certainly illegitimate.  

We feel this complaint should be removed for the simple fact that the customers vehicle stopped working before/during the Underwriting Period, and therefore has been deemed as a Pre-Existing Condition. Rather than cancel (which would have been the appropriate step) and receive 100% of all monies spent on the program, the customer decided to park the vehicle and attempt to have us pay for the claim a second time, to no avail. If this customer would like to call us, please do so at 877-737-1545, Monday through Friday, 7am-7pm.
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