I was heading to work on 4/5/2012 when I first noticed something suspicious with my debit card. I had gone to purchase 2 monster energy drinks from my local gas station when my card declined three times in a row. Later that night after work around 2:40am on 4/6/2012 I logged on to meijerprepaid.com to check my card balance which to my surprise was $0.00.
Naturally on 4/6/2012 after I woke up around noon and before I headed to work I called the number on the back of my card (866) 472-5242 and when prompted I chose the option of checking my cards balance, which after entering my card information I was automatically transferred to a customer care specialist. The customer care specialist advised me that my card was being investigated due to a tax return on my account and that I would be contacted within 1-2 business days. I asked to speak with a supervisor and was told that she had to email her supervisor and he would call me back.
I decided that since I was being investigated due to my tax return I would call the IRS and see if they had any knowledge of it. SO I called the IRS and spoke to Oliver who advised me that they are not investigating me and told me that he saw no problems on their end.
Over the weekend I did some googling and found this post: http://www.ripoffreport.com/bbb-better-business-bureau/walmart-moneycard-ge/walmart-moneycard-ge-money-syn-7acf1.htm
On Saturday 4/7/2012 I wrote an email to email@example.com and firstname.lastname@example.org advising them of my situation. It's Tuesday(4/10/2012) evening now and I still haven't heard from them. So I decided to check the rip off report linked to above for any contact numbers and found (866) 652-4611 on her second post. I called the number and it said they were experiencing a high call volume and to please wait on the line for the next available customer care specialist. I waited 5 minutes when it automatically transferred me to a voicemail inbox and asked me to leave a detailed message and they would call me back within 2 hours. Naturally I left a voicemail with my name, my situation and my phone number.
I'm tired of waiting so I decided to call (866) 472-5242 again and repeated the above, tried to check my card balance and it automatically transferred me to a customer support specialist. I asked what was going on with my card and she advised me that by looking at my account she thought I knew what was going on. She then went on to remind me that my problem would be resolved in 1-2 business days, she asked me if I could get a hold of the people who deposited the tax return to my account and so I advised her I called the IRS on Friday 4/6/2012 and they saw no problems on their end, she then told me she would check with her processing department and I should hear something soon.
Yet again I'm tired of the run around and the waiting so I decided to call (866) 652-4511, I waited on hold a total of 30 seconds before Katie answered, she asked me how she could help me and so I told her I needed to know what was going on with my Meijer Pre-Paid account, to which she asked for the card number and advised me that the bank who made the tax return deposit into my account is investigating my account. She told me that if I send them a copy of my drivers license, social security card, utility bill and tax return they could resolve my issue within 1-2 business days. She then gave me a Case# and the Fax# for corporate.
Now I'm trying to decide if I should send all of this information seeing as how I supplied my drivers license number and social security number when I signed up for my account. Why do they need copies of this stuff? It just seems the information they need from me is a bit excess.