• Report: #866500

Complaint Review: Green Dot

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, April 10, 2012
  • Updated: Sun, November 11, 2012

  • Reported By: Chris — Grand Rapids Michigan United States of America
Green Dot
605 East Huntington Drive, Suite 205 Monrovia, California United States of America

Green Dot GE Money Bank, Meijer Pre-Paid Debit Card The Alleged Company Froze My Card and is holding $1006 hostage Monrovia, California

*Consumer Comment: More Info

*Consumer Comment: Another tip

*Author of original report: Thanks Ashley

*Consumer Comment: Yes its legit

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I was heading to work on 4/5/2012 when I first noticed something suspicious with my debit card. I had gone to purchase 2 monster energy drinks from my local gas station when my card declined three times in a row. Later that night after work around 2:40am on 4/6/2012 I logged on to meijerprepaid.com to check my card balance which to my surprise was $0.00.

Naturally on 4/6/2012 after I woke up around noon and before I headed to work I called the number on the back of my card (866) 472-5242 and when prompted I chose the option of checking my cards balance, which after entering my card information I was automatically transferred to a customer care specialist. The customer care specialist advised me that my card was being investigated due to a tax return on my account and that I would be contacted within 1-2 business days. I asked to speak with a supervisor and was told that she had to email her supervisor and he would call me back.

I decided that since I was being investigated due to my tax return I would call the IRS and see if they had any knowledge of it. SO I called the IRS and spoke to Oliver who advised me that they are not investigating me and told me that he saw no problems on their end.

Over the weekend I did some googling and found this post: http://www.ripoffreport.com/bbb-better-business-bureau/walmart-moneycard-ge/walmart-moneycard-ge-money-syn-7acf1.htm

On Saturday 4/7/2012 I wrote an email to gecapitalcares@ge.com and customer.advocacy@greendotcorp.com advising them of my situation. It's Tuesday(4/10/2012) evening now and I still haven't heard from them. So I decided to check the rip off report linked to above for any contact numbers and found (866) 652-4611 on her second post. I called the number and it said they were experiencing a high call volume and to please wait on the line for the next available customer care specialist. I waited 5 minutes when it automatically transferred me to a voicemail inbox and asked me to leave a detailed message and they would call me back within 2 hours. Naturally I left a voicemail with my name, my situation and my phone number.

I'm tired of waiting so I decided to call (866) 472-5242 again and repeated the above, tried to check my card balance and it automatically transferred me to a customer support specialist. I asked what was going on with my card and she advised me that by looking at my account she thought I knew what was going on. She then went on to remind me that my problem would be resolved in 1-2 business days, she asked me if I could get a hold of the people who deposited the tax return to my account and so I advised her I called the IRS on Friday 4/6/2012 and they saw no problems on their end, she then told me she would check with her processing department and I should hear something soon.

Yet again I'm tired of the run around and the waiting so I decided to call (866) 652-4511, I waited on hold a total of 30 seconds before Katie answered, she asked me how she could help me and so I told her I needed to know what was going on with my Meijer Pre-Paid account, to which she asked for the card number and advised me that the bank who made the tax return deposit into my account is investigating my account. She told me that if I send them a copy of my drivers license, social security card, utility bill and tax return they could resolve my issue within 1-2 business days. She then gave me a Case# and the Fax# for corporate.

Now I'm trying to decide if I should send all of this information seeing as how I supplied my drivers license number and social security number when I signed up for my account. Why do they need copies of this stuff? It just seems the information they need from me is a bit excess.

This report was posted on Ripoff Report on 04/10/2012 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot/Monrovia-California-91016/Green-Dot-GE-Money-Bank-Meijer-Pre-Paid-Debit-Card-The-Alleged-Company-Froze-My-Card-and-866500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Green Dot

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

More Info

AUTHOR: Goatfish - (USA)

I am dealing with the same exact issue with Meijer Prepaid, same day card frozen and for the same reason..

I have contacted them over 9 times to deal with this and lost a days pay and almost missed my best friends funeral.   I have faxed in the information but have no clue if they got it because no one answers or calls me back.. 

I also received my taxes 2 months ago and they are spent only money on the card is my payroll.  What gets me is I have been with them 4 years and have my payroll deposited every month. 

Someone from their company called me today but sadly I missed the call due to being away from my phone and have tried to call them back and got the voice mail again.  I will happily fire them after I get my $ out so I can open a bank account.. I also want reimbursement for the $ transfer fees I have had to pay for to have family send me $ and the days pay I missed.

Good Luck I know how frusfrustrating this is
Respond to this report!
What's this?

#2 Consumer Comment

Another tip

AUTHOR: Ashley - (U.S.A.)

After you get this mess cleared up, fire them. Go to a real bank and get a checking/savings account with a debit card. This won't happen at a real bank, there are laws and protections in place for your money. These sorts of pre-paid debit cards were not intended to be used as savings accounts and to replace banks. You are finding out why people do not use them as such.
Respond to this report!
What's this?

#3 Author of original report

Thanks Ashley

AUTHOR: kwandobe - (United States of America)

It is my card and it was my tax return that was direct deposited into the account. The name on my card and the name on my tax return are identical. Wish the names didn't match so I could see some reasoning behind this. Plus I've had my return for over two months before they decided to freeze my account. I could have pulled it all off, instead I was trying to save my return this year and add to it so I just kept it on my card.

What's insane is that I've had literally no money for 6 days now. I'm borrowing money to send them the documents they need and borrowing money for gas and food, etc. What would I do if I didn't have people to help me? That's the whole point of my rip off report. There are families somewhere going hungry and homeless because of this trash. What would have been nice is if they would have warned us this could have happened, either by mail or on their website during tax season. Also it would have been nice to have received a letter with instructions rather than having to deal with a bunch of CSR's that don't know their head from a hole in the ground.

What's worse is I have direct deposit through work, which the first ever CSR I talked to told me that direct deposits wont even go in because the account is frozen. So they forced me to take a pay card through work, now they just lost my direct deposit and a customer.

Good job Green Dot!
Respond to this report!
What's this?

#4 Consumer Comment

Yes its legit

AUTHOR: Ashley - (U.S.A.)

They need your information to verify your account. As you said, they already have the information they just want to see physical copies to validate the information.

Is this tax refund your tax refund or someone else's? Is the card in your name only?

often when this occurs its because someone had another person's tax refund deposited to their card or they deposited their tax refund to a card not in their name. I've even heard of it happening with a joint account. The reason is that its against IRS regulations to deposit a tax refund in to an account that the names don't match. I'm willng to bet there's a problem with your name on the card not matching the deposit somehow.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.