• Report: #706579

Complaint Review: Green Max Distributors

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  • Submitted: Wed, March 16, 2011
  • Updated: Fri, March 18, 2011

  • Reported By: Just Another Ripped Off Consumer — Centralia Washington United States of America
Green Max Distributors
2400 70th Ave E Fife, Washington United States of America

Green Max Distributors X-Treme Scooters, Alpha Products International Inferior product, impossible to return Fife, Washington

*Author of original report: My rip off report is mine.....

*UPDATE Employee: Rae Lynn Hilliard An X Employee Filed This Report

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Green Max Distributors, formerly Alpha International Products, is the distributor of X-Treme Scooters.  They sold a couple of electric scooters to my girlfriend and it was a nightmare from the beginning.

The product is made in China which they do not disclose, they say they are the manufactures of these cheap scooters. 

The scooters came in very poor condition, the boxes looked like they had been shipped around the world a couple of times and then stored in a wet moldy warehouse somewhere.

There were missing parts, broken parts, no owner's manual and a big notice on the box not to return the scooter but to call.

A phone call gets you a very helpful and courteous customer care person who has no ability to do anything for you except open a support ticket.  You can't talk to the support techs, you have to wait for an email and then "talk" to them on the same support ticket.  They take 3-4 days to answer and then only to ask stupid questions like "did you check the fuse?"

Next comes an offer to send parts under warranty but you have to do the repairs and they expect you to do electrical wiring yourself on the scooter.  It takes weeks to get answers and they never let you talk to anyone, not even a supervisor would return my calls.

Once you get fed up with this routine and ask to return the scooter for a refund you find out that you have to pay to ship the scooter back to them.  And the "refund" is the biggest rip off of all because they charge you the original shipping price, even though they claim shipping is free, AND they charge a "restocking fee" on top of that!

One of the scooters we got had batteries that were swollen and looked ready to explode.  We were instructed to ship the batteries to them, again at our expense, so they could test them.  The cost of doing business with them is unbelievable.  When you ask why you have to pay to ship a defective product back they simply state that it is their company policy!

Crappy company policy in my opinion...and crappy, defective, inferior product.  Steer clear of these rip off artists unless you want a lesson in fixing electric scooters...at your expense.

This report was posted on Ripoff Report on 03/16/2011 04:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Max-Distributors/Fife-Washington-98424/Green-Max-Distributors-X-Treme-Scooters-Alpha-Products-International-Inferior-product-im-706579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

My rip off report is mine.....

AUTHOR: Just Another Ripped Off Consumer - (United States of America)

My name is Warren Stafford and I filed this report.  Whatever your problems are with your employers are not my concern!  I actually feel sorry for them if this type of paranoia is indicative of your company.  I just know that the scooters we got did not work and it was an absolute nightmare trying to get customer satisfaction.
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#2 UPDATE Employee

Rae Lynn Hilliard An X Employee Filed This Report

AUTHOR: GreenMax - (USA)

This report was filed by an X employee whom quit her job just 2 days ago. Her name is Rae Lynn Hilliard and she did not purchase any scooter from this company. Rae Lynn was a great employee with a troubled attitude towards customers and when she was written up by her supervisor she decided to quit on her own.
Green Max Distributors takes care of each and every customer & offers a life time FREE technical support program (live, yes you get to speak to a tech on the phone anytime during the life of the scooter) and we offer a warranty on every scooter we sell which includes FREE parts to repair any problem that may come up during the warranty period AND we have a return policy which allows a customer to return the scooters if they choose.
It is likely that Rae Lynn's future employers will search google for her name and find that she attacked this company whom employed her for a very long time using the same poor attitude she had at work towards any customer whom needed attention, and I hope that these potential future employers will contact us so we can tell them what to expect should they hire this person.
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