Complaint Review: H & R Block - Las Vegas Nevada
- H & R Block One H&R Block Way, Kansas City, MO 64105 Las Vegas, Nevada United States of America
- Phone:
- Web: www.hrblock.com
- Category: Income Tax Service
H & R Block Headquarters refuses to honor guarantee, says Las Vegas, Nevada
*Consumer Comment: H&R Blockheads
*Author of original report: H&R Block had an earlier chance to make it right
*Consumer Comment: Fire Your Lawyer....
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For certain tax prep services, H&R Block makes a promise in writing: if they make a mistake on a tax return, they will pay any additional taxes due. Well, they made a few mistakes. H&R Block represented me in an audit which, considering all of IRS's challenges, came out very well. Reason: I do not cheat on taxes, and have all receipts. I only take allowable deductions, including those suggested by H&R Block. I've used the company for almost 30 years and had good reason to trust it.
The audit was last November, and in the end, I owed only $725 due to H&R Block errors. Not bad. Block said to pay the IRS, and they'd submit the paperwork for reimbursing me under their guarantee (called "Peace of Mind").
Weeks go by, then months. I try phoning, and get runarounds but no callbacks. I write, and my letters are ignored. Registered letters to the local office and headquarters get no response. I'm screaming into a void. H&R Block owes me money they promised to pay and finally, they send me a check for $47. Are you laughing? I sent it back.
H&R Block gave me three random "reasons for denial" of my claim. None made any sense. They were just waiting for me to get tired and give up. They didn't care about retaining me as a customer, or that I'd been a longterm loyal customer. Still, I took a lot of time explaining in letters why their silly reasons were arbitrary and untrue. I documented everything, with backup, here: http://bobarno.com/thiefhunters/2011/09/hr-block-reneges-on-promise/
I alerted "The Consumerist" first, and the very same day Block emailed me: "I am pleased to inform you that the Peace of Mind claims department has reconsidered your claim for year 2008 and has approved it for payment."
Why did it take ten months? Should we consumers be required to fight and fight and fight for what is rightfully ours? H&R Block made a promisewhat kind of business dodges its corporate responsibility like this? The company's implied message to me is "you want it? you're gonna have to fight us for it! haha!" The "haha" is because I'm scrambling and spinning my wheels and its job is to sit back and do nothing. Maybe they sit back and laugh. Haha.
Meanwhile, I've hired a lawyer. I've paid for two registered letters. And I've taken endless hours out of my workdays. I'm no longer satisfied with an offer from H&R Block to pay what it owed me ten months ago. I have worked too hard and spent too much time and money. I'm considering a class action lawsuit. Anyone else out there get jerked around on reimbursements due from H&R Block? What about their "Peace of Mind Agreements"? Anyone give up on the fight? Who's sick of fighting?
This report was posted on Ripoff Report on 09/27/2011 03:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/h-r-block/las-vegas-nevada-89102/h-r-block-headquarters-refuses-to-honor-guarantee-says-las-vegas-nevada-782020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
H&R Blockheads
AUTHOR: mr rik - (USA)
SUBMITTED: Wednesday, September 28, 2011
Did your tax preparers look like these guys?
#2 Author of original report
H&R Block had an earlier chance to make it right
AUTHOR: Bambi - (United States of America)
SUBMITTED: Tuesday, September 27, 2011
Thanks for your comment, Jim. In trying to condense the ten months, I left out the whole BBB complaint, at which time I clearly described why H&R Block's random reasons for denial were groundless. The company responded only by repeating the 13 words that constituted its three reasons. Basically, they threw up a brick wall. See my post, referenced in the original post. Thanks for taking the time to respond.
#1 Consumer Comment
Fire Your Lawyer....
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Tuesday, September 27, 2011
Just take the money. Seriously. These people decided to make the situation right. Tax preparers do make mistakes and stuff happens; as someone who did them years ago, I know. I was hanging right there with you until you said, "Should we consumers be required to fight and fight and fight for what is rightfully ours? H&R Block made a promisewhat kind of business dodges its corporate responsibility like this?"
Then you lost me. Why? Because in the end, they did the right thing. Should you have to fight for it? Yes, sometimes you do. Going through the process of appealing often forces a company to reexamine what happened, and in this case - they did. Hiring a lawyer to compel them to do something they've already committed to do is not only pointless, it will cost you whatever money for the lawyer, and none of that is deductible, and you aren't getting anything extra. You also aren't going to get the equivalent of your 'time' back; that isn't allowed for what you're suing for because you're already being compensated for your time at work. Have you been aggravated? Yes. Is there compensation for that? NO. A class action lawsuit? Let me answer that this way.... Ha ha ha. Sorry...too many. That would take more years than you have left, and would probably result in nothing in your case since you're getting your money back.
I wouldn't go back though to them though. I mean you'll have to find someone else who isn't in a firm like Block and the alternate firms (Liberty, Jackson Hewitt, etc...) are all the same (poor). You may even pay more. On the other hand, there may not be a mistake. Best of luck to you.
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