HCcost Home Care Cost perpetuates Misleading, Potentially Fraudulent Sales Terms on Amazon Internet

I am having a problem, as well, with HCcost and they refuse to provide a phone number to call them. They have not answered any emails and even Amazon does not have their phone number. I will file an official complaint if I do not hear back from them today. I have been waiting for a washing machine, but they lied about the delivery date and they will not respond to emails. If anyone can provide a customer service number for HCcost, Id be greatful.

thank you

Hi Kimberli,

Yes, as you stated Suburb of Phoenix. This is not a book or a digital camera where we can over night via UPS and FedEx. This is a 300 lbs unit which requires to be shipped via freight LTL carrier a 53 foot trailer. Due to your zip code, the carrier stated it will require additional time frame. As we promised, the refund was already applied for the shipping charge and the 10 year extended warranty will be shipped via USPS. Once again, we always thank you and every customer of ours for their business. We strive for customer satisfaction.

Please contact me directly for further questions or concerns, I will be happy to assist.

thank you

Mark I. Account Specialist

Your Friend from hCcost

Our Customer Support

Department is open:

Monday-Thursday 10:00am - 6:00pm EST, Friday 10:00am-3:00pm EST.

Everything I have stated here is factual and nothing is falsified or exaggerated whatsoever.  I have not even received my item yet, so it's too early to talk about resolution.  This is to be delivered to a suburb of Phoenix, Arizona, which is the 5th largest city in the United States.  It is NOT a rural location.  The shipper told me that this item requires an appointment for delivery and, although they received the item in Phoenix on 1/7/2013, they had no available appointments until 1/11/2013.  I did not choose this shipper and it is no fault of mine that they have unreasonable delivery policies.  They have had this item in their possession since 12/26/2012, according to them.  My complaints about this are reasonable, considering this item should have been in my possession two weeks ago, according to the purchase terms.  This is a $623 item, not a book or other small dollar value purchase.  You responded quickly today because I have posted realistic but unflattering reviews of your company's consumer policies.  I have, up to now, not received any satisfactory or prompt answers.

Once I receive this item and you have refunded my shipping costs, I will update my postings to reflect that.  I simply want this resolved in a fair and reasonable manner.

Hi Kimberli,

My name is Mark and I did reply to your email requesting the shipping and handling charges to be refunded to you within 7 minutes of receiving your email. The reason why it took a little longer for delivery is because the shipping carrier stated to us that you live in a rural beyond point area which takes longer for your refrigerator to be
delivered. I replied promptly and answered your questions accurately and gave you what you requested for and on top of that gave you FREE of charge for your refrigerator a 10 year extended warranty for the slight delay. This order had to be delivered on 1/8 originally, but because of your location it was rescheduled for 1/11. Please do not falsify the review, you requested the refund for shipping, I gave it to you. I am always here to help and assist every customer of ours before and after every order is placed. You may call me directly or email me anytime or day to discuss this order, thank you once again for your business.

Mark I. Account Specialist
Your Friend from hCcost
Our Customer Support
Department is open:
Monday-Thursday 10:00am - 6:00pm EST, Friday 10:00am-3:00pm EST.

Hi Kimberli,

My name is Mark and I did reply to your email requesting the shipping and handling charges to be refunded to you within 7 minutes of receiving your email. The reason why it took a little longer for delivery is because the shipping carrier stated to us that you live in a rural beyond point area which takes longer for your refrigerator to be delivered. I replied promptly and answered your questions accurately and gave you what you requested for and on top of that gave you FREE of charge for your refrigerator a 10 year extended warranty for the slight delay. This order had to be delivered on 1/8 originally, but because of your location it was rescheduled for 1/11. Please do not falsify the review, you requested the refund for shipping, I gave it to you. I am always here to help and assist every customer of ours before and after every order is placed. You may call me directly or email me anytime or day to discuss this order, thank you once again for your business.

Mark I. Account Specialist
Your Friend from hCcost
Our Customer Support
Department is open:
Monday-Thursday 10:00am - 6:00pm EST, Friday 10:00am-3:00pm EST.