- Report: #1045598
Report - Rebuttal - Arbitrate
Complaint Review: HOME DEPOT
HOME DEPOTInternet United States of America
HOME DEPOT Online, In-Store, Corporate FALSE ADVERTISING OF PRODUCTS, Internet
*Author of original report: Home Depot again ignores me!
*UPDATE Employee: Customer Care
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Electrician replaced motor, but Kohler states this model was never available with Light Up LED Control Pad. When tub finally functional, found water went cold within 15 minutes. Home Depot thought it was faulty motor again. Electrician came out, said no, motor functioning properly, but model not capable of maintaining water temperature. Kohler says Home Depot Spec were in error, that they copied & pasted the specs from the 'Whirlpool Model' and then added Bubble Massage to the specs.
Home Depot admitted mistake, said they would replace tub - but didn't have one that would fit the same area available. So Home Depot decided to keep original tub in place until one became available, so as not to 'inconvenience customer' with 6' x 6' hole in Master Bathroom. Home Depot further stated that when original tub was removed, it would destroy the newly laid Corian surrounding it, and thus that might have to be replaced at my cost!?!? Original Tub was then discontinued as was it's Whirlpool version. Kohler now makes a model that would fit same area, and it is available through Home Depot.
Have been working for 2 months with Home Depot Corporate who said they will get everything in order, then passed over to In-Store, who then passed me over to On-line. On-line says they will set up In-Store Credit so that I can reorder new tub....then suddenly I am told that they never agreed to anything and that now there records show that I was told they Can't replace tub due to amount of time that has lapsed!?!? It appears that they have attempted to Alter and Falsify their records to now reflect something other than what they had told me since the beginning!!!
This report was posted on Ripoff Report on 04/23/2013 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/HOME-DEPOT/internet/HOME-DEPOT-Online-In-Store-Corporate-FALSE-ADVERTISING-OF-PRODUCTS-Internet-1045598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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