- Report: #918549
Report - Rebuttal - Arbitrate
Complaint Review: Harland Clarke
Harland Clarke10931 Laureate Drive San Antonio, Texas United States of America
Harland Clarke Terrible customer service San Antonio, Texas
*Consumer Comment: paperless
*UPDATE EX-employee responds: Interesting report.
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I orderd my checks on 7/16/2012 and they said they shipped it out on the 17th. It is now the 27th and no checks. I ordered standard mail because from Texas to Baltimore it shouldn't take 11 days! When you call them, they say "you should have ordered expedited" as if 11 days is normal for us mail. They have no tracking-- so either they said they shipped it on the 17th when they really didn't, or, they are trying to get a bump on the fee for extra shipping option for the next time.
With the money you spend on 25 checks (Outrageous) you would think they could do a little better. I will never use this company again. Wells Fargo should cancel their contract. Customer service could care less and only scolds you for not paying more for "extra attention". They are the worst. Run Run Run from this company.
This report was posted on Ripoff Report on 07/27/2012 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Harland-Clarke/San-Antonio-Texas-78249/Harland-Clarke-Terrible-customer-service-San-Antonio-Texas-918549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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