- Report: #681249
Report - Rebuttal - Arbitrate
Complaint Review: Health Basics
Health BasicsInternet United States of America
Health Basics I tried to call to return products, no one answered. No return info in package. Finally someone answered and refused to take back product. " Too late". Poor website, bad communications, Bad service. Internet
*REBUTTAL Owner of company: This report is factually incorrect and dishonest
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I placed an online order. I received 2 confirmation emails non stating return policy.I tried to contact the company to return products ordered. I called the # listed and no one answered twice. The third time I left a message.
Phone called was returned a week later and I was denied a return due to over the time limit.
There is no tab on the main site for the return policy. There is no return info on the product page, There is not return info until you get to the last purchase page. There is no fair way to return products.
I had many conversations with Jordan and Brian. The company they purchased this product from agreed that Health Basics should take the product back it was not going to expire.
No matter how many people contacted them in my behalf stating they were unfair, it didn't affect the result of Health Basics refusal to take the product back and refund my money.
Very poor customer service. Not trustworthy.
This report was posted on Ripoff Report on 01/11/2011 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Health-Basics/internet/Health-Basics-I-tried-to-call-to-return-products-no-one-answered-No-return-info-in-pack-681249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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