Complaint Review: Hewlett Packard Computer Products - Palo Alto California
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- Author Not Confirmed
- Hewlett Packard Computer Products 3000 Hanover Street Palo Alto, California United States of America
- Phone: (650) 857-1501
- Web: HP.com
- Category: Computer Manufaturers
Hewlett Packard Computer Products HP ANTI AMERICAN CONSUMER RIPPOFF TACTICS Palo Alto, California
*Consumer Comment: No Bait and Switch
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Model e9300z Product #AZ217AVA#ABA - Desk top PC
Consumer purchased product on 1/19/2010 Shipping delayed
Computer died after 2 weeks. HARD DRIVE CRASH
Consumer replaced HD via tech support. Computer NOT OPERABLE - wont start
HP determined bad boot disks. Resent new - Computer still NOT OPERABLE
Customer made multiple calls to tech support in attempt to get computer woirking - has spent over 8 hrs on phone troubleshooting with tech support - Computer is not operable.
Cust requested replacement computer or refund - (less than 30 days of use) .
HP REFUSED - Only offer was to repair NEW computer with USED PARTS.
Estimated 'repair' completion time and return to consumer not available/undetermined.
Purchased new product. Might be able to use a USED computer more than 60 days after purchase. This is a RIP OFF - "bait and switch'...charge customers for NEW PRODUCTS and SUPPLY USED...
This report was posted on Ripoff Report on 03/13/2010 09:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard-computer-products/palo-alto-california-94304/hewlett-packard-computer-products-hp-anti-american-consumer-rippoff-tactics-palo-alto-ca-580512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
No Bait and Switch
AUTHOR: Thomas - (U.S.A.)
SUBMITTED: Wednesday, April 07, 2010
If you look up the definition of "Bait-and-Switch", you'll see that this isn't it. You paid for a new computer and that's what you got. When it didn't work, HP spen quite a bit of time trying to help you fix it and at at last offered to fix it with used parts. Read your warranty. It clearly states that repair or replacement is at HP's option and repair may consist of used parts. This is standard industry practice. There's no rip-off and no laws broken. This is simply a case of not understanding what is covered by standard warranties and not reading the paperwork carefully. There are quite a few cases where companies do rip off consumers but you have to make the distinction more carefully. I don't own an HP computer (I do have a calculator of theirs) and have no connection with the company. I'm just tired of people who don't get their way yelling, "Rip-off!" at every turn.
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