- Report: #1043133
Report - Rebuttal - Arbitrate
Complaint Review: Hi-tech Irrigation
Hi-tech Irrigation95 Hoffman Ln Islandia, New York United States of America
Hi-tech Irrigation Double and triple charge for the same repair and sometimes purposely breaks things to charge for them again Islandia, New York
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After a lot back and forth and extensive negotiations and my showing them previous service records where they have done a lot of work for us they agreed to $75 AFTER telling me that I had 6 heads that needed to be replaced one of which looked like it was suspiciously broken off even though it appeared fine a few weeks ago. In the end a simple visit turned out to cost me $282 and this wasn't the first time I had "surprise" expenses during the spring turn-on. Almost every single time they have come by to turn on the sprinklers they have tried to find something wrong to fix and I've had to spend a significant amount of time negotiating with them regarding the repair and costs to the point where it would simpler and easier to do this myself or find someone else. This time they charged me for a controller they broke and 6 heads which is a record.
I find that this company is dishonest and unfair when dealing with its customers especially when we had given them a lot of business. We've kept all our service records and they show we've used them to service our sprinkler systems throughout the year. The company does not hold itself or its employees accountable for the mistakes they made and would rather make the customers pay. There is no customer service and even long time customers are treated without any respect. This company is a rip-off. Do not use them unless you want to pay $400 a year for a sprinkler system and inferior product.
This report was posted on Ripoff Report on 04/14/2013 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hi-tech-Irrigation/Islandia-New-York-11749/Hi-tech-Irrigation-Double-and-triple-charge-for-the-same-repair-and-sometimes-purposely-b-1043133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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