• Report: #1021945

Complaint Review: HigherOne

  • Submitted: Fri, March 01, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: Notgvn — Grove City Ohio United States of America
HigherOne
115 Munson Street New Haven, Connecticut United States of America

HigherOne My son used their online bill pay and the website debited his account but the paper check was never received by his landlady and now he is facing eviction and may not be able to complete this semester New Haven, Connecticut

*UPDATE Employee: Response from Higher One

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My son is compelled by the school he attends to use HigherOne for disbursement of his school loans.  He used their online bill pay feature to arrange to pay his landlady four months rent in advance.  The bank "processed" the loan but the landlady says she never got the check.  HigherOne is dragging its feet on producing proof that the "paper check" sent to this landlady was ever cashed or not.  In Illinois a landlord can evict a tenant within 5 days of notice.  HigherOne claimed it would answer his question within 24 hours but did not do so.

This report was posted on Ripoff Report on 03/01/2013 08:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/HigherOne/New-Haven-Connecticut-06511/HigherOne-My-son-used-their-online-bill-pay-and-the-website-debited-his-account-but-the-p-1021945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Higher One

AUTHOR: Higher One - (United States of America)

Hello,

I am a representative with Higher One and would like the opportunity to resolve this situation. We truly apologize for any inconvenience caused to you and your son. Please call us directly at Customer Care by dialing the number on the back of your sons card between 8am and 11pm EST (Monday-Friday).

Thank you, and again, we look forward to working towards a solution.
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