- Report: #578516
Report - Rebuttal - Arbitrate
Complaint Review: Hilton Hotels
Hilton Hotels3920 Tuller Rd Dublin, Ohio United States of America
Hilton Hotels Hampton Inn Charged us full price for "not" staying at hotel Dublin, Ohio
*UPDATE Employee: The Horrible Weekend
*Consumer Comment: Prepaid Reservation?
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My family and I made a reservation for a weekend at the hotel for a soccer tourney for my daughter. The dates of the tourney were changed so we called the hotel to change our reservation.
The hotel and corporate people told us that it is their policy to NOT change or refund reservations made on-line and they intend to charge us for the weekend even though we are not going to be there.
I told them to please explain the rationale behind such a policy and they couldn't do it. So basically it is just, "if we have your money already, then that is all we care about".
Not good customer relations!!!
This report was posted on Ripoff Report on 03/05/2010 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hilton-Hotels/Dublin-Ohio-43017/Hilton-Hotels-Hampton-Inn-Charged-us-full-price-for-not-staying-at-hotel-Dublin-Ohio-578516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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