• Report: #1041619

Complaint Review: IMPERIAL CAPITAL CARS OF PEMBROKE, INC.

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  • Submitted: Mon, April 08, 2013
  • Updated: Fri, May 02, 2014

  • Reported By: Claudia G — Hollywood Florida
IMPERIAL CAPITAL CARS OF PEMBROKE, INC.
2247 PEMBROKE ROAD, Hollywood, Florida United States of America

IMPERIAL CAPITAL CARS OF PEMBROKE, INC. liars, sneeky, broken cars, money hungry, mike, Hollywood, Florida

*REBUTTAL Owner of company: Imperial Capital Cars

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Me and my partner went to this so called "business" to get her a car, we thought it was a good deal but it turned out to be a bad investment, obviously the economy is bad, so this guy mike who works for imperial capital cars (ICC) seemed nice, he found us a "reliable" car that was not to expensive, so we financed it, both of us being two women who really dont know much about cars we just let it take its course the car came with no warrenty but he told us if anything was wrong with it he would fix it.... well the next day after buying the car the check engine light comes on, we take it back,

he puts the computer on it... says we didnt close the gas cap on it properly so some air got in it. so he cleared off the check engine, hours later it came back on... so we took the car to our machanic who told us the o2 sensor was messed up and like a few other things.... so he lied to us. our machanic fixed it cheap, then we had to wait 2 months for our tag everytime we would go pick it up he kept telling us oh no i forgot even though id call him to let him know we were going over to get it he would tell us he had it ready.... so finally it came down to our second temp tag to expire and i showed up again,

he hadnt done the tag at all and my sticker had expired, he told me that not to worry the sticker and the tag will be taken care of by the next day... he was paid $250 for the tag to get fixed..... when we picked up our tag the tag was now register to our new car but the sticker was still expired he told my partner they dont take care of it even though he told me the day before they do....made a huge deal about and got mad that we even asked about it....

We though hey maybe this is our bad we recommended a friend to get a car from them.... they are having the same problem but worse.... these people need to be stopped i dont recommend them to no one, the cars are all broken they clear the check engine lights so when u test drive the cars you wont see it... they promise you the world when you buy a car from them but instead they only deliver empty promises and broken cars, we have spent more money fixing the cars then what they are truly worth....

This report was posted on Ripoff Report on 04/08/2013 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/IMPERIAL-CAPITAL-CARS-OF-PEMBROKE-INC/Hollywood-Florida-33020/IMPERIAL-CAPITAL-CARS-OF-PEMBROKE-INC-liars-sneeky-broken-cars-money-hungry-mike-1041619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Imperial Capital Cars

AUTHOR: Imperial Capital Cars - ()

Imperial Capital Cars is a used car dealer.  We perform inspections on all of our vehicles and can not predict if something will go wrong with the vehicle after the vehicle is sold but do offer to repair any issues even after clients take delivery. (used cars are unpredictable and we do offer warranties) When this client returned we took it to a licensed mechanic and the 02 sensor was changed and we paid for it. (proof can be provided).  When the check engine notice came back on we were not informed, the client simply proceded to thier own mechanic assuming we wouldnt have repaired the issue for them. (it is possible for multiple 02 sensors to go bad)  We sell over 50 vehicle per month and never run into situations as these.

As for the tag, Imperial Capital Cars provides a service to where we process the registration paperwork for clients and offer them time to pay for the tag COD. (cash on delivery).  This menas that in order for her to get her tag she had to payfor it.  When the funds were not available within the first 30 days we extended her the coourtesy of a 2nd 30 day tag to have time to pay for it so we could get it registered.  Only after 60 days she came up with the funds for the tag and that dayis when we she was provided with a tag.  (proof can be provided)

 

Imperial Capital Cars has outstanding reviews on google, facebook etc...  Here at Imperial we work dominitley on a referal basis and this is how we survive.  If we were such a bad dealer we would be out of business.  We stand behind our products and service.   

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